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Company Overview
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a leading Fortune 500 enterprise, Expeditors employs over 18,000 skilled professionals in a global network of more than 300 locations across six continents. We cater to the increasingly complex demands of international trade through tailored solutions and seamless, integrated information systems. Our offerings encompass the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-sensitive transportation, order management, warehousing, distribution, and bespoke logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job Summary
SCOPE OF POSITION
To deliver a distinctive Expeditors customer experience through complete
ownership and accountability to:
• Comprehend the global customer's profile, requirements, and expectations.
• Maintain existing business and actively pursue global business
development.
• Foster a strategic and mutually beneficial partnership for Expeditors
with the customer on a global scale.
REPORTING STRUCTURE
Reports to the District Customer Retention and Development Manager.
SYSTEMS & TOOLS & ACCOUNT ADMINISTRATION
• Ensure proper Customer Organization structure in CRM adhering to
the company's global standards.
• Manage CRM input and data integrity at all times.
• Assist in developing and maintaining Customer SOPs, ensuring full
ownership of tactical responsibilities by operations and customer
service teams.
• Set clear expectations internally and externally with customers.
• Leverage and implement Expeditors reporting tools and value-added
solutions with all selected customers.
• Assess their usage and quantify cost savings/cost avoidance.
• Utilize corporate-approved templates and presentations, customizing
when necessary.
CUSTOMER RETENTION
• Establish comprehensive customer business mapping to ensure complete
understanding of the customer's global operations, stakeholders, spending,
strategy, goals, etc.
• Develop and communicate a global strategic business plan aligned
with the customer's mapping and Expeditors objectives.
• Ensure global visibility and collaboration across the Expeditors network
(Strategic updates, KPIs, service deliverables, initiatives, etc.)
• Engage with the customer's organizational structure at all levels, building
relationships beyond the primary point of contact at all locations.
• Initiate value-added solutions based on Expeditors service offerings
and technology.
• Drive appropriate global alignment and engagement with the customer through
meetings and reviews.
BUSINESS DEVELOPMENT
• Seek to expand global wallet share with all customers while promoting
up-selling and cross-selling opportunities at all locations.
• Collaborate with various departments and branches through regular meetings
and joint calls to promote existing and new service offerings.
• Take ownership, accountability, and ongoing management of the global
pipeline and opportunities to ensure healthy growth potential and
expedite business closure.
Qualifications
• University degree or equivalent business qualifications.
• Minimum of 3 years of experience in Expeditors or the industry.
• Proven track record in business development.
• Familiarity with Expeditors products and services.
• Knowledge of required Expeditors operating systems.
• Proficient in MS Office and CRM software.
• Strong presentation capabilities.
• Demonstrated project management skills.
• Strong analytical abilities.
• Ability to meet and exceed KPI requirements.
• Proven problem-solving and interpersonal skills.
• Charismatic with an ability to connect with diverse stakeholders.
Additional Information
All your information will be kept confidential according to EEO guidelines.
