Bilingual Customer Service Agent

hace 2 semanas


Bogotá DC Brazil, Colombia Solvo S A tiempo completo


Oferta Laboral: Bilingual Customer Service Agent

Ubicación: Bogotá, Medellín, Barranquilla, Cali

Horario: Lunes a Viernes 9:00 AM - 6:00 PM

Acerca del puesto:

Como Representante de Servicio al Cliente en AZUMA Appliance Leasing, serás el primer punto de contacto para nuestros valiosos clientes y prospectos. Tu función consiste en ayudar a los clientes con solicitudes en línea y por teléfono, proporcionar información sobre productos y arrendamientos, y resolver consultas de manera eficiente. Buscamos personas comprometidas con brindar un servicio y soporte excepcionales.

Responsabilidades clave:

  • Escuchar activamente las necesidades e inquietudes de los clientes demostrando empatía.
  • Resolver problemas aclarando dudas, buscando soluciones e implementando las acciones apropiadas.
  • Procesar solicitudes recopilando la información necesaria y completando las transacciones con precisión. Identificar oportunidades para promocionar los servicios y explicar las características de los productos.
  • Mantener registros precisos en la base de datos del centro de llamadas.
  • Colaborar con los miembros del equipo para garantizar la resolución oportuna de las solicitudes de los clientes

Habilidades y Requisitos:

  • Mínimo 1 año de experiencia lpaboral como agente de atención al cliente BPO
  • Nivel de inglés conversacional avanzado (B2+/C1)


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