Bilingual Customer Service Agent

hace 2 semanas

Bogotá, Bogotá D.E., Colombia OneTouch Direct A tiempo completo

At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Join Our Team as a Bilingual Customer Service Agent

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities:

  • Handle inbound customer service inquiries in both English and Spanish.
  • Assist customers with product information, account questions, and concerns.
  • Utilize strong communication skills to explain solutions clearly and effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback and insights to improve overall service delivery.
Requirements
  • High school diploma or equivalent required.
  • Fluency in both English and Spanish (verbal and written) is essential. English level: B2+
  • 1-2 years of experience in customer service or call center environment preferred.
  • Strong verbal and written communication skills.
  • Ability to handle difficult situations and resolve conflicts professionally.
  • Proficient in using computers and navigating multiple systems.
  • Ability to maintain confidentiality and professionalism.
  • A team player with a positive attitude and a commitment to customer satisfaction.
Benefits
  • Salary: COP+ uncapped commission. Bi-weekly payment through your savings account Bancolombia or Davivienda, the payment is made according to the payroll cut-offs).
  • Type of contract: Open-Ended.
  • Job security
  • Career plan
  • Spotify or Netflix membership
  • Continuance bonus

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