We are hiring a Service Consultant

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.

This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally.

Position Overview:

To enhance the global services team, we are hiring a Service Consultant with strong and proven customer implementation experience in the IT market to be based in our Medellin, Colombia office. This position is responsible for successful consulting project delivery in support of both internal and external customers. This role can take on many aspects from acting as a technical lead for solution implementations to providing best industry practices to customers on new products for their business. This role will work closely with Project Management to support all consulting services, as well as Product Management and Support to provide best in class service for our customers. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times.

If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Responsibilities

• Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
• Serve as the primary point of contact throughout the entire implementation process.
• Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
• Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
• Define product specifications for the partner and end-users installation.
• Respond to partner inquiries and direct the resolution of outstanding issues.
• Monitor partner use and adoption of the software throughout the implementations
• Help scope implementation and professional services engagements in conjunction with the sales team.
• Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience.
• Other duties as assigned.

Experience/Qualifications:

• 3+ years applicable experience managing technology implementations utilizing software tools
• 1+ years of MSP Experience preferred
• Knowledge of CRM, ERP, PSA and RMM software and markets
• Good Knowledge of Windows Operating Systems and Active Directory
• Proficient Microsoft Windows Server and patch management best-practice skills
• Experience with Routing, Switching, & Firewall/Edge technologies
• Working knowledge of Virtualization solutions such as VMware, Hypervisor

Non-Technical Skills Requirements:

• Excellent oral, written communication and presentation skills using products such as MS PowerPoint, Excel, Project Plans both in English and Portuguese
• Strong attention to detail with data-centric approach to key success factors
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Proven team player
• Demonstrated experience with Salesforce and Power Bi reporting strongly preferred.
• Solid understanding of the Security software solutions market for the MSP and SMB customer personas

Competitive salary in Colombian pesos (COP)

Private medical insurance

Continuous training and mentoring

Opportunity to work with a leading global IT company

If you meet the requirements, we'd love to start a conversation with you.

Simply fill out the application form, and we'll be in touch to schedule your interview promptly.

Don't miss your chance to work with a global tech leader on the rise