Service Desk Analyst

hace 6 días

Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completo
Description:

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.

We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.

As a Service Desk Analyst Level I, you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.

Some of your responsibilities are but are not limited to:

  • Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
  • Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
  • Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it.
  • Manage and solve service desk tickets within the service level agreement.
  • Update configuration bots to fix issues (First Level), test them and set them up to production again.
  • Communicate internally with team groups and provide key information on time.
  • Escalate cases when needed to the next level of support with development or providers.
Requirements:

What would help you succeed:

  • Believe and love what you do.
  • Teamwork.
  • Proactivity.
  • Goal and results orientation.

Minimum requirements:

  • Studies: A high school degree and a technical, technological, or associate's degree is required, in studies related to Systems, Automation, Technology, Software, Computing, Electronics, IT, or similar fields.
  • Experience: At least 6 months of experience in IT, Helpdesk, Service Desk or related technical roles. Desirable basic knowledge in Automation Anywhere and SQL server.
  • Language: Good English skills are required, with B2 proficiency or higher preferred.

Perks:

  • Schedule: The schedule operates on a weekly rotation, with two days off. Shifts are Wednesday to Sunday or Monday to Friday, rotating weekly from 6:00 a.m. to 4:00 p.m./ 8:00 a.m. to 6:00 p.m., or 3:00 p.m. to 1:00 a.m., following the American calendar.
  • Contract: Indefinite term contract + Benefits.
  • Places: Only for Colombia. This position will be remote.
  • Salary: COP Night Surcharges + USD bonus for KPI compliance.

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

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