1450 Channel Operations Manager
hace 6 días
We are looking for a Channel Operations Manager to build, optimize, and execute our partner program operations across a multi-product cybersecurity portfolio. This role ensures seamless partner activation, adoption, and lifecycle management while driving operational excellence and strong collaboration across internal teams.
• Manage daily partner program operations, including intake, onboarding, governance, and deal registration workflows.
• Maintain accuracy across partner orders, renewals, and registrations.
• Align and document processes across Sales, Channel, Marketing, Finance, Product, and Service Delivery.
• Identify and resolve blockers affecting partner delivery or satisfaction.
• Oversee PRM and CRM platforms, configure multi-product workflows, and support reporting and dashboards.
• Optimize the full partner lifecycle, improving activation speed, onboarding time, health scoring, retention, and SLA compliance.
• Deliver recurring and ad-hoc reporting, insights, and performance analysis to improve program scalability.
Requirements
• 4+ years in channel operations, channel account management, or partner success in tech.
• Bachelor's degree preferred.
• Experience working in multi-product or multi-business-unit environments.
• Strong communication and coordination skills with internal teams, partners, and vendors.
• Familiarity with PRM tools, HubSpot CRM, reporting systems, and deal registration workflows.
• Ability to produce reporting, presentations, and partner-facing communications.
• Cybersecurity or GRC experience is a plus.
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