1450 Channel Operations Manager

hace 5 días

Medellín, Antioquia, Colombia SOFTGIC S.A.S. A tiempo completo US$1.000.000 - US$1.200.000 al año

We are looking for a Channel Operations Manager to build, optimize, and execute our partner program operations across a multi-product cybersecurity portfolio. This role ensures seamless partner activation, adoption, and lifecycle management while driving operational excellence and strong collaboration across internal teams.

Responsibilities

• Manage daily partner program operations, including intake, onboarding, governance, and deal registration workflows.

• Maintain accuracy across partner orders, renewals, and registrations.

• Align and document processes across Sales, Channel, Marketing, Finance, Product, and Service Delivery.

• Identify and resolve blockers affecting partner delivery or satisfaction.

• Oversee PRM and CRM platforms, configure multi-product workflows, and support reporting and dashboards.

• Optimize the full partner lifecycle, improving activation speed, onboarding time, health scoring, retention, and SLA compliance.

• Deliver recurring and ad-hoc reporting, insights, and performance analysis to improve program scalability.

Requirements

• 4+ years in channel operations, channel account management, or partner success in tech.

• Bachelor's degree preferred.

• Experience working in multi-product or multi-business-unit environments.

• Strong communication and coordination skills with internal teams, partners, and vendors.

• Familiarity with PRM tools, HubSpot CRM, reporting systems, and deal registration workflows.

• Ability to produce reporting, presentations, and partner-facing communications.

• Cybersecurity or GRC experience is a plus.

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