Operations Manager

hace 14 horas

Medellín, Antioquia, Colombia (B.E.S.T.) BEHAVIOR EDUCATION SERVICES TEAM A tiempo completo

Summary of Functions

The Back-Office Operations Manager is responsible for supervising daily back-office operations and staff to achieve maximum efficiency and cost-effectiveness. This role ensures that technology is used effectively and that personnel are well-organized and productive. An excellent candidate is organized, reliable, results-driven, and has a practical mind for problem-solving paired with strategic thinking. Strong communication and customer service skills are essential.

Essential Duties and Responsibilities

· Develop objectives for the back office's daily operations

· Supervise and ensure optimal performance of day-to-day activities

· Conduct effective resource planning to maximize productivity of personnel and technology

· Collect and analyze operational statistics

· Hire, coach, and train personnel to uphold high operational standards

· Evaluate performance using KPI systems

· Prepare reports for various departments and upper management

Requirements and Qualifications

· Must be bilingual speaker (able to speak in English or Spanish)

  • Proven experience as a manager in BPO, Call Center, Operations, or Logistics settings

· Customer service experience is required

· Strong knowledge of performance evaluation and KPI systems

· Solid understanding of reporting procedures

· Proficiency in MS Word and Excel; familiarity with data tools (e.g., Power BI, Tableau) is a plus

· Outstanding communication and interpersonal skills

· Excellent organizational and leadership skills with strong problem-solving abilities

· Positive and patient demeanor

· High school diploma or equivalent required; higher education or equivalent professional experience in a relevant discipline preferred

· Experience working with or supporting USA clients is a plus

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Permanent

  • Operations Manager

    hace 6 días

    Medellín, Antioquia, Colombia Fresh Desk A tiempo completo

    Operations Manager, BPO – Focused on Sales & GrowthAbout the Role:We are looking for an Operations Manager who excels at two things: running our BPO services efficiently and closing new business.This is a high-impact growth role. You will be responsible for managing teams to deliver top operational performance while actively driving revenue by finding,...

  • Client & Success Manager (CSM Operations Manager)

    hace 14 horas

    Medellín, Antioquia, Colombia Propel A tiempo completo

    Client & Success Manager (CSM Operations Manager)Location: RemoteSalary: 2,000 USD monthlyJob Type: Full timeEnglish: B2+ or C1About the Role:We're looking for a Client & Success Manager (CSM Operations Manager) who can lead, support, and elevate the performance of our Client Success team. In this role, you'll act as the central point of coordination,...

  • 1450 Channel Operations Manager

    hace 6 días

    Medellín, Antioquia, Colombia SOFTGIC S.A.S. A tiempo completo

    We are looking for a Channel Operations Manager to build, optimize, and execute our partner program operations across a multi-product cybersecurity portfolio. This role ensures seamless partner activation, adoption, and lifecycle management while driving operational excellence and strong collaboration across internal teams.Responsibilities • Manage daily...

  • Business Operations Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia CarbonBetter A tiempo completo

    We believe what's good for the planet is good for businessWe'reCarbonBetter, a certified minority-owned sustainability and energy logistics company tackling climate change from the inside. We're proud to be the largest minority-owned business in Austin and the 4th largest privately owned business headquartered in Austin.We're growing our team and looking for...

  • Creative Operations Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia FullStack A tiempo completo

    About FullStackFullStack is one of the fastest-growing software consultancy companies in the Americas. We deliver transformational digital solutions to top global companies and Silicon Valley startups. As an employee-first company, we focus on hiring the most talented candidates by creating a positive, respectful, and supportive work environment where they...

  • Talent Operations Manager ID46283

    hace 6 días

    Medellín, Antioquia, Colombia AgileEngine A tiempo completo

    We are looking for a Talent Operations Manager in Medellin AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards....

  • SEO and PPC Operations/Traffic Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Baytech Digital A tiempo completo

    We are seeking an experienced SEO Operations and Traffic Manager with at least three years of agency experience managing SEO, PPC and website workflows, coordinating execution, and enforcing operational processes for US market clients. This role requires strong SEO operational knowledge, proven traffic and delivery management experience, and the ability to...

  • Business Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia CarbonBetter A tiempo completo

    We believe what's good for the planet is good for businessWe'reCarbonBetter, a certified minority-owned sustainability and energy logistics company tackling climate change from the inside. We're proud to be the largest minority-owned business in Austin and the 4th largest privately owned business headquartered in Austin.We're growing our team and looking for...

  • Property Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Casacol SAS Colombia A tiempo completo

    Join Casacol as a Property ManagerAre you ready to take your property management skills to the next level and learn about the blooming tourism industry? At Casacol, we're looking for a driven and proactiveProperty Managerto oversee a portfolio oflong-term rental apartmentsin the vibrant city of MedellínYou'll own the operations—leading cleaning and...

  • Office Manager

    hace 5 días

    Medellín, Antioquia, Colombia TradeQuo Global A tiempo completo

    The role of an Office Manager at Trade Quo Global is to create and maintain a pleasant workenvironment, ensuring high levels of organizational effectiveness, communication, key-record keepingand coordination among departments. The ideal candidate will have prior experience as an office orassistant manager working in an office supporting multiple levels of...