Bilingual Patient Care Specialist

hace 4 días


Medellín, Antioquia, Colombia Solvo Global Careers A tiempo completo

Puesto:
Especialista en Atención al Paciente

Ubicación:
Medellín, Colombia (CAMACOL - Cra. 63 # 49ª-31, Edificio Camacol, Barrio El Estadio. Piso 9)

Modalidad:
Presencial

Horario:
Lunes a viernes, 9:00 AM - 6:00 PM

Descripción del puesto:

Buscamos un Especialista en Atención al Paciente amable, entusiasta, inteligente y confiable para unirse a nuestro equipo. El candidato ideal será responsable de garantizar que los pacientes programen sus citas y procedimientos con precisión. Nos apasiona crear interacciones positivas y significativas con nuestros pacientes para brindarles el mejor servicio del país. Este puesto es crucial para garantizar el buen funcionamiento de todos los departamentos, cumpliendo con los estándares y regulaciones de la industria. Nos entusiasma conocer al/los candidato(s) ideal(es) que contribuirá(n) al crecimiento y la cultura positiva

Responsabilidades:

  • Brindar a nuestros pacientes una experiencia excepcional en cada interacción.

  • Programar, reprogramar y cancelar citas de pacientes según sea necesario.

  • Responder a las preguntas de los pacientes sobre pruebas y procedimientos médicos básicos.

  • Dar instrucciones a los pacientes para asegurar que estén preparados para los exámenes y procedimientos.

  • Confirmar las citas de los pacientes.

  • Recibir cortésmente las llamadas telefónicas entrantes y recibir/responder los mensajes según sea necesario.

  • Programar citas de referencia y seguimiento.

Requisitos:

  • Mínimo 6 meses de experiencia laboral en cualquier área de Helath Care BPO
  • Dominio de las aplicaciones de Microsoft Office (Word, Excel, Outlook). - Excelentes habilidades de comunicación y organización.
  • Buen protocolo telefónico.
  • Nivel de ingles conversacional Avanzado (B2+/C1)

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