Bilingual Patient Care Specialist
hace 4 días
Puesto:
Especialista en Atención al Paciente
Ubicación:
Medellín, Colombia (CAMACOL - Cra. 63 # 49ª-31, Edificio Camacol, Barrio El Estadio. Piso 9)
Modalidad:
Presencial
Horario:
Lunes a viernes, 9:00 AM - 6:00 PM
Descripción del puesto:
Buscamos un Especialista en Atención al Paciente amable, entusiasta, inteligente y confiable para unirse a nuestro equipo. El candidato ideal será responsable de garantizar que los pacientes programen sus citas y procedimientos con precisión. Nos apasiona crear interacciones positivas y significativas con nuestros pacientes para brindarles el mejor servicio del país. Este puesto es crucial para garantizar el buen funcionamiento de todos los departamentos, cumpliendo con los estándares y regulaciones de la industria. Nos entusiasma conocer al/los candidato(s) ideal(es) que contribuirá(n) al crecimiento y la cultura positiva
Responsabilidades:
Brindar a nuestros pacientes una experiencia excepcional en cada interacción.
Programar, reprogramar y cancelar citas de pacientes según sea necesario.
Responder a las preguntas de los pacientes sobre pruebas y procedimientos médicos básicos.
Dar instrucciones a los pacientes para asegurar que estén preparados para los exámenes y procedimientos.
Confirmar las citas de los pacientes.
Recibir cortésmente las llamadas telefónicas entrantes y recibir/responder los mensajes según sea necesario.
Programar citas de referencia y seguimiento.
Requisitos:
- Mínimo 6 meses de experiencia laboral en cualquier área de Helath Care BPO
- Dominio de las aplicaciones de Microsoft Office (Word, Excel, Outlook). - Excelentes habilidades de comunicación y organización.
- Buen protocolo telefónico.
- Nivel de ingles conversacional Avanzado (B2+/C1)
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