Patient Concierge Representative

hace 2 semanas


Medellín, Antioquia, Colombia Third Way Health A tiempo completo

About the position:

We're looking for a full-time Patient Concierge Representative for our Patient Concierge Team in the Medellin area.  As part of our Patient Concierge Team you will have the chance to help us improve the healthcare experience in the US for thousands of patients. Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns. 

Salary: COP , Plus Bonus

Indefinite Contract.

Responsibilities:

  • Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.
  • Provide accurate, satisfactory answers to patients' queries and concerns
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support
  • Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
  • Guide patients through navigating the practice website and or troubleshooting the member/patient app
  • Help patients to find the right care and specialists within the practice network
  • Review patient accounts, providing updates and information about billing and other account items
  • Collaborate with other concierge services professionals to improve patient experience
  • Help to train new employees and inform them about the company's customer management policies

Required skills and qualifications: 

  • University degree
  • Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)
  • Great active listening skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Excellent troubleshooting skills
  • Computer literacy (experience with Salesforce Health Cloud is a plus)
  • Phone skills, including familiarity with complex or multi-line phone systems
  • Expertise in healthcare is a plus



  • Medellín, Antioquia, Colombia Lume A tiempo completo

    Are you a bilingual professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills truly make an impact?If so, we want you to join our team as a Customer Service Representative.You'll play a key role in assisting patients and clients across the U.S., providing compassionate,...


  • Medellín, Antioquia, Colombia Vive Health A tiempo completo

    *Opportunity in Medellín**Please ensure toattach your resume/CV in English; only those will be considered.About us:Let's Live BetterVive Health is a growing company specializing in providing high-quality and affordable medical equipment. We strive to separate from the pack and become your trustworthy and affordable online medical equipment store; providing...


  • Medellín, Antioquia, Colombia Blackstone Medical Services of South America A tiempo completo

    Inside Sales Representative Job DescriptionBlackstone Medical Services is a leading company in the health sector with presence in the U.S. market for more than 10 years, focused mainly on the diagnosis of Sleep Apnea.  Our mentality and company culture emphasize camaraderie, seeking the well-being of our employees through rewarding growth...

  • Data Entry Specialist

    hace 1 día


    Medellín, Antioquia, Colombia Salutem Medical Management A tiempo completo

    We're Hiring:Data Entry SpecialistLocation: Medellín (On-site at Hotel Nutibara – Cl. 52a #50-46, La Candelaria)Schedule : Monday to Friday, 8:00 a.m. – 5:00 p.m.Contract : Full-time (Contrato a termino indefinido), On-siteSalary : $ Start Date: ImmediateAbout UsSalutem is a leading Nearshore Staffing company, dedicated to delivering innovative...

  • Medical Billing

    hace 7 días


    Medellín, Antioquia, Colombia SALUTEM MEDICAL MANAGEMENT SAS A tiempo completo

    We're Hiring: Medical Billing & Office SupportLocation: Medellín (On-site at Hotel Nutibara – Cl. 52a #50-46, La Candelaria)Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m.Contract: Full-time (Contrato a termino indefinido), On-siteSalary: Based on experience starting at $ COP to $ Start Date: ImmediateAbout UsSalutem is a leading Nearshore Staffing...


  • Medellín, Antioquia, Colombia Pharmbills A tiempo completo

    Recover Revenue. Restore Care.Location:Medellín, remote Your ImpactRevenue keeps healthcare running. As a Revenue Recovery Specialist at Pharmbills, you'll help U.S. healthcare providers reclaim underpayments, resolve denials, and improve reimbursement processes — so providers can focus on patients while the financial side is handled precisely. Because...


  • Medellín, Colombia ttg Talent Solutions A tiempo completo

    **Job Title: Patient Concierge Service Coordinator** **Location: Medellin, Colombia** **Schedule: Monday to Friday - 7:30 a.m. 5:00 p.m.** **Employment Type: Full-time - Hybrid** As a Coordinator of Second Opinion, Case Management, and Patient Concierge, you will serve as the direct representative, ensuring the highest level of service delivery. Your...

  • Patient Coordinator

    hace 1 semana


    Medellín, Antioquia, Colombia PREMIER A tiempo completo

    The role is for a Patient Coordinator/Concierge, where you’ll be responsible for scheduling appointments, ensuring patients are set for their treatments, requesting Google reviews for the doctor's office, among other tasks. Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - Tienes experiência trabajando en servicio al cliente y/o el área...

  • Medical Coordinator

    hace 5 días


    Medellín, Colombia ttg Talent Solutions A tiempo completo

    **Job Title: Medical Coordinator** **Location: Medellin, Colombia** **Schedule: Monday to Friday - 7:30 a.m. 5:00 p.m.** **Employment Type: Full-time - Hybrid** As a Coordinator of Second Opinion, Case Management, and Patient Concierge, you will serve as the direct representative, ensuring the highest level of service delivery. Your role involves...

  • Medical Coordinator

    hace 2 semanas


    Medellín, Antioquia, Colombia ttg Talent Solutions A tiempo completo

    **Job Title: Medical Coordinator** **Location: Medellin, Colombia** **Schedule: Monday to Friday - 7:30 a.m. 5:00 p.m.** **Employment Type: Full-time - Hybrid** As a Coordinator of Second Opinion, Case Management, and Patient Concierge, you will serve as the direct representative, ensuring the highest level of service delivery. Your role involves...


  • Medellín, Colombia Third Way Health A tiempo completo

    **About the position**: SERVICIO AL CLIENTE!!! Base salary: $3,000,000 COP Monthly performance bonus: $650,000 COP **Responsibilities**: - Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. - Provide accurate, satisfactory answers to patients’ queries and concerns - De-escalate situations involving dissatisfied...


  • Medellín, Colombia Third Way Health A tiempo completo

    **About the position**: **Responsibilities**: - Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. - Provide accurate, satisfactory answers to patients’ queries and concerns - De-escalate situations involving dissatisfied patients, offering patient assistance and support - Contact patients to inform them about...


  • Medellín, Colombia Strast SAS A tiempo completo

    Patient Care Representative Department Estimado aspirante: Ante todo un cordial saludo de mi parte, por medio de la presente le explico de forma resumida las condiciones y beneficios para la vacante de PATIENT CARE REPRESENTATIVE: Modalidad de Trabajo**:100% Presencial.** Ubicación: Centro Empresarial Sabana, Sabaneta, Antioquia ( a 100mts de la Estación...


  • Medellín, Colombia Savant A tiempo completo

    Human Resources | Employee Management | People Experience Role Summary The Customer Service Representative is responsible for providing high-quality support to clients by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a service-oriented...


  • Medellín, Colombia Urgent Care Colombia A tiempo completo

    **Bilingual Nursing Assistant** **About Urgent Care** We are an international company dedicated to providing personalized, high-quality medical care to both national and international patients. Our mission is to ensure a seamless, safe, and human-centered healthcare experience—from appointment scheduling to post-care follow-up. You will join a team...


  • Medellín, Colombia Sales Rain A tiempo completo

    Bilingual Customer Service Representative | Healthcare 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Role: Bilingual Customer Service Representative | Healthcare Background Employment Type: Permanent / Full-Time Contract Type: Indefinite Term | 40 hours per week Start date: January 5, 2026 Schedule:...