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Bilingual IRS Enrolled Agent, Case Specialist
hace 2 semanas
Bilingual IRS Enrolled Agent, Case Specialist (Bilingual in Spanish & English)
Location:
Medellín, Colombia
Schedule:
Monday - Friday, Full-Time position, PDT/PST Office Hours
Unlock your potential At TOA Global, we are obsessed with helping people thrive in their businesses, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, Philippines, South Africa, and South America, supporting our global clients in the accounting industry.
About the role
- We're looking for a EOR Bilingual IRS Enrolled Agent, Case Specialist to join our fastpaced, deadline-driven environment.
- As a Case Specialist, you will manage and resolve IRS debt casework, collaborate with Client Services, Case Managers, Tax Prep teams, and clients, and negotiate tax resolution with the IRS and state agencies.
- Provide exceptional client service, ensuring timely and meaningful communication with clients.
- Manage assigned cases, prioritize urgent matters, and act as the main point of contact for clients.
- Communicate with the IRS to set up resolutions such as Installment Agreements and Penalty Abatements.
- Review financial documents, track deadlines, and maintain case documentation to move clients through the resolution process.
- Maintain professional standards and client confidentiality while delivering high-quality service
About you
- Bilingual fluency in English and Spanish (native level required)
- EA or CPA license in good standing required.
- Minimum 2 years in U.S. IRS tax debt resolution.
- Strong communication, organizational, and problem-solving skills
- Ability to work under pressure and meet deadlines
WHY CHOOSE US?
- We value our people: Your growth and wellness matter most to us.
- Purposeful Work: Make a difference in the lives of your clients and their families.
- Join the Award-Winning Team:2019 & 2023 BBB Torch Award for Ethics, 2024 International BBB Award for Ethics, 6 years of earning Inland Northwest, Best Places to Work
Benefits:
- Employer-paid medical, dental, vision, life, and LTD insurance
- 3 weeks PTO to start, increasing to 4 weeks after 1 year
