Customer Success Manager

Job Function: Field Sales The role:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:
**Customer Success Manager Farmer**

Full-time | Bogotá Colombia | Hybrid model

An Customer Success Manager Farmer at SoftwareOne is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Customer Success Managers (CSMs) will be essential to ensure seamless solution delivery. Leveraging the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

**Account Growth & Retention**
- Build strong, long-term relationships with existing customers to drive loyalty and retention.
- Identify upsell and cross-sell opportunities within your customer base, aligning solutions to business needs.
- Partner with sales teams to develop and execute account growth plans.
- Negotiate renewals and expansions, ensuring customer satisfaction and revenue growth.

**Solution Adoption & Enablement**
- Understand customers’ technical environments and how our solutions integrate with their operations.
- Support onboarding, configuration, and adoption of solutions to ensure customers get the most value.
- Deliver product demonstrations, training sessions, and best practice workshops.
- Translate technical concepts into clear, business-relevant value propositions.

**Customer Advocacy & Engagement**
- Serve as the voice of the customer internally, sharing feedback with product and engineering teams.
- Facilitate quarterly business reviews (QBRs) to track progress, outcomes, and future needs.
- Proactively address challenges and provide guidance to optimize solution usage.

**Collaboration & Internal Alignment**
- Work closely with sales, presales, marketing, and delivery teams to ensure a unified approach to customer growth.
- Stay updated on product releases, industry trends, and competitor offerings to position solutions effectively.

LI-MS1

What we need to see from you:
**Profile**

Systems engineer with experience in the role of Customer Success Manager, specially in farming in technological solutions.

**Required Skills**:
- Strong relationship management skills with a customer-centric focus.- Solid knowledge of technology solutions (preferably in cloud, software, or cybersecurity).- Excellent communication and presentation skills for both technical and business audiences.- Ability to analyze usage data and customer metrics to identify opportunities.
- Minimum english level B2 in speaking, writing and listening.

**Preferred (but not mandatory)**:
- Previous experience in Customer Success, Account Management, or Presales roles.- Familiarity with CRM platforms and Customer Success tools.- Certifications in Customer Success Management or related technologies.

**Soft Skills**:
- Excellent communication skills (written, presentation, and interpersonal) and stakeholder management.- Autonomy, motivation, and self-initiative.- Collaborative mindset, continuous learner, and driver of innovative practices.- Project management skills.

**Benefits**:

- Creative culture with lived what we value for an appreciative and supportive work environment.
- Employee recognition programs.
- A variety of training and development opportunities.
- Work-life balance.
- Referral bonus program.
- Multicultural interaction.
- Contribution to society through employee initiatives.
- Corporate events.
- Newest technologies for our clients and colleagues.
- And much more

**Disclaimer**:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Why SoftwareOne?:
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees s