Customer Success Manager

hace 2 días

Bogotá, Colombia TP A tiempo completo

Customer Success Manager

JOIN TP AS A Change Management & Customer Success Manager

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment.

We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

Overview

The Change Management & Customer Success Manager drives adoption, engagement, and satisfaction across TP's AI and digital product ecosystem. This role supports the planning and execution of organizational change initiatives to ensure smooth AI solution rollouts, operational readiness, and measurable client success.

Responsibilities

- Support the design and implementation of structured change-management plans for AI product adoption across internal and client environments.

- Coordinate communications, readiness sessions, and adoption activities for all impacted teams.

- Track adoption and performance metrics, gather user feedback, and elevate improvement opportunities to Product and Delivery teams.

- Partner with Enablement, PMO, and Product teams to deliver training sessions, communication campaigns, and success tracking initiatives.

- Maintain dashboards to measure adoption, CSAT, training completion, and usage trends.

- Identify resistance or risks in change programs and recommend mitigation actions.Contribute to client success reviews, ROI presentations, and case study documentation.

- Ensure alignment between Product, Delivery, and Operations teams for each deployment.

Requirements

- Academic background: Bachelor’s degree in Business Administration, Organizational Psychology, Communication, or a related field. Certification in Change Management (Prosci, ACMP) desirable.

- Experience: 5+ years of experience in Change Management, Customer Success, or Transformation roles, ideally in AI, digital, or technology environments.

- Familiarity with AI and digital transformation concepts.

- Proficiency in Excel/Sheets, PowerPoint, and dashboard tools (e.g., Power BI).

- Knowledge of change enablement or CRM tools (Salesforce, ServiceNow, etc.).

What we offer

- Remote work modality

- Growth opportunities in a global environment

If you are proactive, enjoy working in a team, and want to be part of a constantly learning environment, we are looking for you

Apply now and take the next step to join TP, the best Great Place To Work in Colombia

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Project Management, Administrative, and Consulting

- Industries: Business Consulting and Services, Outsourcing and Offshoring Consulting, and Technology, Information and Media

#J-18808-Ljbffr

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia BMNS A tiempo completo

    Human Resources Manager | HR Analytics | Talent Development | Employee Engagement & Labor Relations We're seeking an exceptional Customer Success Manager to join our LATAM team. This is an account‑centric role where your primary mission is securing renewals through driving adoption and value realization across the customer organization. You’ll be...

  • Customer Success Manager

    hace 7 días

    Bogotá, Colombia SoftwareOne A tiempo completo

    Job Function: Field Sales Por qué SoftwareOne?: El éxito en SoftwareOne no se define por lo que haces, sino por lo que entregas a nuestros clientes, al negocio y a los colaboradores que te rodean. Los colaboradores de SoftwareOne están llenos de energía, son ágiles y están enfocados en proporcionar Satisfacción al Cliente y resultados de clase...

  • Customer Success Manager

    hace 7 días

    Bogotá, Colombia SoftwareOne A tiempo completo

    Job Function: Field Sales The role: We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives. We are thrilled to announce an opportunity to join our team as: **Customer Success Manager Farmer** Full-time | Bogotá...

  • Customer Success Manager

    hace 4 semanas

    Bogotá, Colombia Patricia Baez Company A tiempo completo

    About the job Customer Success Manager (BOG) Customer Success Manager (BOG) Job Description As a Customer Success Manager, you will act as a dedicated partner for small to mid-sized clients, ensuring they realize value quickly and maintain it consistently. You will support client onboarding, retention, and satisfaction through proactive communication,...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Colombia Patricia Baez Company A tiempo completo

    About the job Customer Success Manager (BOG) Customer Success Manager (BOG) Job Description As a Customer Success Manager , you will act as a dedicated partner for small to mid-sized clients, ensuring they realize value quickly and maintain it consistently. You will support client onboarding, retention, and satisfaction through proactive communication,...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Distrito Capital, Colombia Pharmbills A tiempo completo

    Join to apply for the Customer Success Manager role at Pharmbills Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Pharmbills Where Client Success Meets Strategic Growth At Pharmbills, we enable clients’ growth with highly trained, client-focused teams dedicated to performance excellence and exceptional...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Job DescriptionAs a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently. You'll support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with internal teams.Reporting to a...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Patricia Baez Company A tiempo completo

    Customer Success Manager (BOG)Job DescriptionAs a Customer Success Manager, you will act as a dedicated partner for small to mid-sized clients, ensuring they realize value quickly and maintain it consistently. You will support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with...

  • Customer Success Manager

    hace 4 semanas

    Bogotá, Colombia Horatio A tiempo completo

    Horatio Bogota, D.C., Capital District, Colombia Customer Success Manager (BOG) Location: Bogota, D.C., Capital District, Colombia (On-site) Overview As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently. You’ll support client...

  • Customer Success Manager

    hace 4 semanas

    Bogotá, Colombia Pharmbills LLC A tiempo completo

    Customer Success Manager in Bogota, Colombia, Remote 👥 Where Client Success Meets Strategic Growth At Pharmbills, we enable clients’ growth with highly trained, client-focused teams dedicated to performance excellence and exceptional service. Our Representatives form the foundation of our delivery, and Customer Success Managers (CSMs) drive outcomes...