Customer Service Representative
hace 1 semana
**Description**:
- Multichannel Customer Support
- Resolve issues related to billing, service delays, donations, and technical troubleshooting.
- Donor & Client Relationship Management
- Support donor acquisition campaigns by answering questions, processing contributions, and maintaining accurate CRM records.
- Escalate high-priority issues (e.g., compliance risks, sensitive cases) to ensure swift resolution.
- Documentation & Compliance
- Log interactions in Sway Comm’s systems, ensuring adherence to data privacy regulations (e.g., HIPAA, GDPR).
- Report recurring issues to optimize client workflows.
- Collaboration & Improvement
- Partner with fulfillment and lead generation teams to streamline processes.
- Share insights to enhance multilingual support strategies.
- Bilingual Fluency: Professional proficiency in Spanish and English (written/spoken).
- Experience: 1-2 years in customer service, call centers, or donor support; familiarity with CRM tools (e.g., Zendesk, Salesforce).
- Technical Skills: Proficiency in Microsoft Office, contact center software, and multitasking across platforms.
- Traits: Empathy, adaptability, and ability to de-escalate tense situations.
- Experience in nonprofit donor acquisition or fulfillment services.
- Knowledge of data security protocols for sensitive interactions.
**Key Responsibilities**:
- Multichannel Customer Support
- Resolve issues related to billing, service delays, donations, and technical troubleshooting.
- Donor & Client Relationship Management
- Support donor acquisition campaigns by answering questions, processing contributions, and maintaining accurate CRM records.
- Escalate high-priority issues (e.g., compliance risks, sensitive cases) to ensure swift resolution.
- Documentation & Compliance
- Log interactions in Sway Comm’s systems, ensuring adherence to data privacy regulations (e.g., HIPAA, GDPR).
- Report recurring issues to optimize client workflows.
- Collaboration & Improvement
- Partner with fulfillment and lead generation teams to streamline processes.
- Share insights to enhance multilingual support strategies.
**About Virtual Staffing Solutions**:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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