Customer Service Representative

hace 2 días

Medellín, Colombia Unified Benefits South A tiempo completo

**Job Opening: Customer Service Representative**
**Company**: Unified Benefits South S.A.S
**Location**: Medellín, Colombia
**Work Modality**: Remote (work from home)
**Salary**: COP $3,000,000 per month

Unified Benefits South S.A.S is looking for a dedicated and service-oriented **Customer Service Representative** with excellent communication skills to join our remote support team. This position plays a key role in providing professional, efficient, and empathetic service to our clients in every interaction.

**Key Responsibilities**:

- Provide clear, respectful, and timely responses to customer needs.
- Accurately document all interactions and customer details in company systems.
- Follow internal protocols to escalate issues when necessary.
- Maintain confidentiality and uphold high standards of service.
- Participate in virtual training sessions to enhance skills and stay up-to-date.

**Requirements**:

- High school diploma required (technical or university studies preferred).
- At least 6 months of experience in customer service or call center roles.
- Excellent verbal communication and active listening skills.
- Basic knowledge of digital tools and CRM platforms.
- Ability to work independently and responsibly in a remote environment.

**Preferred Qualifications**:

- Experience in conflict resolution, customer retention, or handling sensitive situations.
- Basic to intermediate English proficiency (not required but a plus).

**We Offer**:

- Direct employment contract with Unified Benefits South S.A.S.
- 100% remote work.
- A stable position within a growing company.
- Positive, people-centered work environment.
- Initial training and continuous support for career growth.

Tipo de puesto: Tiempo completo

Idioma:

- Ingles (Obligatorio)

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