Customer Success Manager
hace 3 días
We're Hiring: Customer Success Manager (working at East Coast, US - Timezone)
Location: Remote (East Coast-based preferred)
Industry: Information Security Auditing & Compliance
Company: Consilium Labs
Consilium Labs is a modern, fast-growing auditing firm specializing in ISO 27001, SOC 2, and other compliance frameworks. We're on a mission to raise the bar in cybersecurity assurance through professionalism, process, and a modernized audit approach.
We're looking for a Customer Success Manager (CSM) to join our team and own the East Coast territory. This is a dynamic, client-facing role combining account management, sales development, and partnership enablement.
What You'll Do:
Client Management:
Be the primary point of contact for existing clients, ensuring their ongoing success and satisfaction
Drive upsell and cross-sell opportunities across our suite of services
Ensure timely renewals and long-term client retention
Sales Development & Growth:
Act as the Sales Development Representative (SDR) for inbound and outbound leads on the East Coast
Qualify, nurture, and convert prospects into happy customers
Collaborate with leadership to execute targeted growth strategies
Partnership Management:
Own and grow several strategic channel and referral partnerships
Drive lead flow and co-marketing activities with key partners
Ensure mutual value and alignment in partner relationships
What We’re Looking For:
Based on the East Coast of the US (required)
2+ years in a Customer Success, Account Management, or Sales role — ideally in B2B SaaS or cybersecurity/compliance
Excellent communication, relationship-building, and organizational skills
Ability to thrive in a fast-paced, remote-first environment
Familiarity with ISO 27001, SOC 2, or compliance frameworks is a plus
Why Join Us?
100% Remote (East Coast hours)
Meaningful work with companies tackling real security challenges
Fast-growing, agile company with opportunities to grow with us
Supportive leadership and an emphasis on professionalism and growth
Pay: $1,000 to $ 2,000 (DOE)
Application Question(s):
- Do you have at least 2 years in a Customer Success, Account Management, or Sales role — ideally in B2B SaaS or cybersecurity/compliance?
- Are you proficient to both English and Spanish languages?
- Could you share your experience working with ISO 27001, SOC 2, or other relevant compliance frameworks?
- What is your expected salary?
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