Customer Success Specialist
hace 2 semanas
We are seeking passionate, driven and customer-centric individuals to join our customer support team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it.
**Key Responsibilities**
- Creating and managing support tickets in Jira
- Scheduling and performing demos for prospective customers
- Managing customer data in the CRM system
- Occasional evaluation and review of customers’ needs and requests in order to plan future features and improvements
**Skills & Requirements**
- Native-level spoken and written English
- Excellent communication skills
- 2+ years of customer support experience in technology
- Creative and self-motivated
- Must be comfortable working in a fast-paced startup environment
- Must be comfortable working in a team environment, as well as independently
- Well-organized and reliable
- Must be available to work full-time from 9am to 5pm EST
**Bonus Skills**
- Previous experience with B2B products
- Previous experience working in a startup or in the SaaS industry
- Previous experience providing some technical support
- Fluency in Spanish
**What we offer**
- A flexible, completely remote role
- Stellar leave policies and perks
- Competitive salary
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