Customer Success Manager

hace 3 días

Departamento del Huila, Colombia SD Solutions A tiempo completo $60.000 - $120.000 al año

SD Solutions is looking for a talented Customer Success Manager.

In this role, you will be responsible for managing and nurturing client relationships, ensuring their success with our products, and driving customer satisfaction, retention, and new sales. You will work closely with our customers to understand their needs, provide expert guidance, and act as a trusted advisor throughout their journey.

Responsibilities:

  • Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and successful deployment of solutions.
  • Relationship Management: Develop and maintain strong, long-term relationships with clients, serving as their primary point of contact for all post-sales activities.
  • Customer Advocacy: Understand clients' goals and challenges, advocating for their needs within the company to ensure product enhancements align with customer expectations.
  • Product Expertise: Provide clients with expert knowledge and guidance on company solutions, helping them fully leverage the technology for their renewable energy projects.
  • Issue Resolution: Proactively address any issues or concerns raised by clients, ensuring prompt and effective resolution to maintain high levels of customer satisfaction.
  • Retention and Growth: Monitor client health metrics, identify opportunities for upselling or cross-selling additional services, and work to increase customer retention and lifetime value.
  • Feedback Loop: Collect and share client feedback with internal teams to drive continuous improvement in product offerings and customer service.

Requirements:

  • Proven Customer Success Experience: Demonstrated experience in customer success, account management, or a related role, within the renewable energy or technology sectors in the NAM.
  • Communication Skills: Exceptional interpersonal and communication skills, with the ability to effectively manage client relationships and engage with stakeholders at all levels.
  • Problem-Solving Abilities: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving customer issues.
  • Excels in a collaborative environment: Good ability to communicate and lead joint processes with peers from the sales, marketing and product teams
  • Project Management Tools: Past experience working with CRM platforms and project management tool such as HubSpot, Click-Up

About the company:

NDA, renewable energy assets is revolutionizing the renewable energy industry with our AI-powered clean energy optimization platform. Founded in 2021 and recently backed by a $10M funding round, we provide centralized monitoring and asset management solutions that seamlessly integrate with renewable energy portfolios. Our platform leverages advanced AI and machine learning algorithms to optimize efficiency, productivity, and financial performance for solar, wind, battery storage, and EV charging infrastructure.

Job Type: Full-time

  • Digital Platform Customer Success Manager

    hace 2 semanas

    Colombia, Huila Oracle A tiempo completo

    Digital Platform Customer Success Manager-220002VT **Applicants are required to read, write, and speak the following languages**: English, Spanish **Preferred Qualifications** Oracle's Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud. The Oracle Customer Success...

  • Customer Project Manager

    hace 1 semana

    Departamento del Huila, Colombia Tonic3 A tiempo completo $9.000.000 - $12.000.000 al año

    The Customer Project Manager will oversee smaller, less complex projects within an assigned account or group of accounts. This position involves coordinating project schedules, managing resources, and leading cross-functional teams to ensure successful delivery on time, within scope, and aligned with client expectations.Key ResponsibilitiesManage small to...

  • Hiring Success Manager

    hace 1 semana

    Departamento del Huila, Colombia RemoFirst A tiempo completo US$40.000 - US$80.000 al año

    RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world's most innovative companies, including Fortune 500 businesses and leading startups.We are a...

  • Customer Success Manager

    hace 2 semanas

    Colombia, Huila LARVOL A tiempo completo

    **Customer Success Manager (Independent Contractor, Remote - SaaS / Life Sciences)** **Location: LATAM | Hours: Overlap with U.S. time zones required** LARVOL provides competitive intelligence and predictive insights for global pharma companies. As we continue to grow, we’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to...

  • Customer Service Specialist

    hace 1 semana

    Departamento del Huila, Colombia Ansell A tiempo completo $2.500.000 - $6.000.000 al año

    Why Ansell?At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and...

  • Business Operations Manager

    hace 2 semanas

    Departamento del Huila, Colombia RemoFirst A tiempo completo US$60.000 - US$120.000 al año

    RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company.Our platform offers a full-range people management tool, employee benefits like health insurance,...

  • Customer Success Executive

    hace 7 días

    Colombia, Huila Bold A tiempo completo

    **Bold** Nuestra compañía fue fundada en Mayo de 2019 por un equipo de personas increíbles y con una experiência única, el grupo de fundadores está conformado por los creadores de PayU Latam y otras empresas expertas en tecnología financiera. Estamos creando soluciones de pago y de banca para MiPymes, independientes y emprendedores en Colombia....

  • Customer Success Specialist

    hace 1 semana

    Colombia, Huila Laborintos A tiempo completo

    We are seeking passionate, driven and customer-centric individuals to join our customer support team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. **Key Responsibilities** - Creating and managing support tickets in Jira - Scheduling and performing...

  • Director of Customer Success

    hace 2 semanas

    Colombia, Huila OnceHub A tiempo completo

    **Engagement acceleration solutions** to organizations worldwide. We have always been a remote company spread across seven countries and five continents. You’ll work remotely from your home in Colombia and report directly to the CEO. As the Director of Customer Success you will formulate and oversee the strategy, planning and execution of the...

  • Sr. Sales Operations Analyst

    hace 1 semana

    Departamento del Huila, Colombia Coupa A tiempo completo US$60.000 - US$80.000 al año

    Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...