Customer Success Manager

hace 2 semanas

Colombia Huila LARVOL A tiempo completo

**Customer Success Manager (Independent Contractor, Remote - SaaS / Life Sciences)**

**Location: LATAM | Hours: Overlap with U.S. time zones required**

LARVOL provides competitive intelligence and predictive insights for global pharma companies. As we continue to grow, we’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools.

**The Opportunity**

**This is not a support or sales role** — it’s a strategic partner position. We're seeking a Customer Success Manager who is a master at getting on a customer's calendar and staying there. We need someone who excels at building trust and creating relationships so valuable that customers look forward to your check-ins.

Success in this role is about proactive engagement—consistently securing meetings, surfacing evolving needs, and translating feedback into real value. If you're a natural at initiating meaningful conversations and cultivating lasting connections, you’ll thrive here.

**What You’ll Do**
- **Own the customer calendar.** Your core responsibility is to proactively schedule and lead regular strategic conversations—not to pitch, but to listen, learn, and support.
- Act as a trusted partner to pharma customers, maintaining regular touchpoints and a clear understanding of their strategic goals
- Lead or support onboarding and training sessions to drive early product adoption
- Identify customer pain points and evolving priorities to inform ongoing engagement
- Share insights and feedback from the customers with internal teams to guide product development and strategy
- Respond to customer needs with urgency, clarity and sound judgment
- Partner with Sales and fellow CSMs to support renewals and uncover expansion opportunities
- Contribute to process improvements that strengthen retention and customer satisfaction
- Keep detailed, accurate records of customer interactions, feedback, and renewal status in Salesforce

**What You Bring**
- 2+ years in a Customer Success, Account Management, or customer-facing role, preferably in SaaS or life sciences
- A strong track record of initiating and maintaining regular client engagement — not just reactive support
- Excellent communication skills and confidence leading strategic discussions
- High energy, self-motivation, and discipline in a remote setting
- Curiosity to deeply understand customer needs and how our products align
- Comfort working across time zones and collaborating remotely
- Proficiency in Salesforce or other CRM tools

**What We Offer**
- **Fully Remote**: Work from anywhere with autonomy and flexibility
- **Mission-Driven Work**: Support pharma companies with solutions that matter
- **Small Team, Big Impact**: Collaborate directly with leadership and product teams
- **Independent Contractor Role**: Freedom and responsibility in a contract-based structure

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