Customer Success Specialist

hace 3 días

Colombia UCS A tiempo completo

UCS is an EdTech startup that believes in creating the best software solutions to streamline educational processes. We develop software tools that aim to improve the students' educational experience.

We are looking for a Customer Success Associate who is excited to join a small team working towards a big goal and is passionate about implementing technology that positively impacts student lives.

Job Duties:
Provide excellent first point of contact customer service while maintaining a friendly and professional demeanor in all dealings with customers and prospects.
- Develop deep expertise in our software products and processes.
- Provide thoughtful and competent replies to customer inquiries.
- Help customers with requests and questions.
- Build relationships with customers and promote best practices for our products and processes.

**Requirements**:

- Must have excellent analytical skills.
- 1-2 years' prior experience in a direct client support role
- Ability to effectively prioritize and escalate customer issues as required
- Ability to multi-task and perform effectively under pressure
- Proficient in Microsoft Office suite
- Strong attention to detail and time management
- Strong oral and written communication skills
- Must be bilingual (English and Spanish)

UCS provides unsurpassed software support, program management, and business delivery process consulting services. We help our clients reduce information technology costs, allowing them to focus on their core business—building bridges to performance, one client at a time.

Our team members have more than 30 years of combined experience in the information technology field, helping state and local government and commercial businesses streamline their IT operations by leveraging our extensive expertise to develop first-rate solutions that are cost-efficient and tailored -to
- each client.

**Job Types**: Full-time, Part-time, Contract

**Salary**: $3,000,000 - $4,500,000 per year

Expected hours: 40 per week

**Education**:

- Bachelor's (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Customer Service: 1 year (preferred)

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