Account Specialist, Customer Service.sales.customer Ops

**Account Specialist, Customer Service.Sales.Customer Ops** **-** **(**30011177**)**

** Description**
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Why Ansell?**
- Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for a**Customer Account Specialist - Order Managemen**t**, to join our team in Colombia**
- GENERAL SUMMARY OF POSITION:

- Reporting directly to the Head of Order Management, the Account Specialist
- Order Management will collaborate with cross functional business partners including Customer Success, Customer Service, Inside Sales, Supply Chain, Finance, Marketing and Distribution Centers to facilitate a best in class customer experience.
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What benefits and opportunities does Ansell offer?**
- Competitive compensation plan, including a performance based annual incentive.
- Flexible and hybrid work model.
- A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
- Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
- Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
- Health Benefits: medical, dental, vision, short term and long
- term disability and wellness programs
- 401-k plan with company match
- Paid time off (vacation, sick and personal days)
- Continuing Education Reimbursement
- Summer Friday’s- Regional Belonging & Inclusion Networks- Green office concept and a global mission of sustainability- **
What your role will be?** -**RESPONSIBILITIES & SPECIFIC ACCOUTABILITIES**-
Manage the order lifecycle process for all customers in assigned portfolio of accounts (White Glove, HiPo & TechTouch)

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- Manage RMA orders: entry, tracking, processing, call tag generation or transportation liaison for larger shipment, providing interdepartmental updates when applicable

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- Credit/Debit: Enter and process credit and debit requests as needed to resolve order discrepancies.

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- Accurate and timely order processing EDI & OCR: Perform day to day order processing duties which include releasing orders lines that require manual intervention due to PO discrepancies

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- Review daily reports which detail order issues and present root cause analysis for repetitive issues or major

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- Monitor aged lines reports and cancel or update order lines as needed


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- Maintain customer cross reference tables

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- Handle EDI error corrections within the Gateway.

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- Ensure proper flow of orders between systems (EDI, Oracle, SFDC, OCR, Webstore)

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- Review open orders for holds & errors (credit hold, inventory hold, price error, past due dates etc.)

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- Identify, investigate, and resolve potential pricing errors/discrepancies on orders to avoid short payment of invoices

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- Perform other duties as needed
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What will you bring to Ansell?**- **
Education**- Associate degree preferred and/or equivalent experience- **
Job Experience**- 3+ years order entry experienceOracle experience preferredSalesforce or CRM experienceProficiency in MS Office-
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Knowledge and Skills**- **
Technical Skills**:

- Ability to inspire trustGood business knowledge of order-to-cash flowsAbility to work under pressure in a fast-paced environmentDemonstrate exceptional problem solving and analytical skillsManage expectations of internal and external customer and deliver on those expectationsEmotional maturity and demonstrated situational awareness skills to appropriately respond to crises-
- Ability to understand, implement, enforce company policies, SOP’s, and workflows- **
Soft Skills**:

- Attention to detail and accuracy.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong organizational and time management skills.-
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Desirable Job Competencies**- Demonstrates understanding of the company's financial and management accounting policies, procedures, and systems.Demonstrates understanding of regulatory requirements and financial accounting standards (IFRS).Contributes - within the reporting framework - to financial reports for internal and external stakeholders.Perform basic analyses.Demonstrates agility and knowledge with business systems (Oracle, SAP, QlikView G/L Wand, etc.) to retrieve relevant data for various analyses and for reporting purposes.Hands-on experience on ERPs and financial systems in order to possess competency to adopt with a new system and changes-
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Equal Opportunity Employer**:

- Ansell is an EO Employer - M/F/Vets/Disabled and other protected categories.

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Our Commitment to Belonging and Inclusion**:

- Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gende