Assistant Operations Manager

hace 4 días

Medellín, Colombia HRMD Management, LLC A tiempo completo

**Job Summary**:

- Work full Onsite
- Medellín, El Poblado

**Key Responsibilities**:

- Assist the Operations Manager in managing day-to-day operations to ensure smooth workflow and service delivery.
- Monitor and analyze key performance indicators (KPIs) and implement strategies to optimize productivity and quality.
- Ensure compliance with healthcare industry regulations such as HIPAA and other relevant guidelines.
- Lead, mentor, and develop a team of supervisors and agents to achieve operational excellence.
- Handle escalations, resolve customer complaints, and ensure high levels of client satisfaction.
- Collaborate with cross-functional teams to streamline processes and improve efficiency.
- Implement training programs and performance improvement plans for employees.
- Manage workforce planning, scheduling, and resource allocation effectively.
- Drive continuous improvement initiatives and innovation to enhance service quality.
- Generate reports and present insights to senior management on operational performance.

**Qualifications & Experience**:

- Minimum of **3-5 years** of experience in the **BPO sector, specifically in healthcare outsourcing**.
- Proven leadership and people management skills in a fast-paced environment.
- Experience in managing US healthcare clients.
- Strong understanding of healthcare processes, medical billing, coding, and compliance.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in MS Office and BPO-related software.
- Strong communication and interpersonal skills.
- Ability to work in a dynamic and target-driven environment.
- Familiarity with CRM tools and workforce management systems.

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