Operations Manager

hace 3 días


Medellín, Colombia (B.E.S.T.) BEHAVIOR EDUCATION SERVICES TEAM A tiempo completo

Summary of Functions

Essential

**Responsibilities**:

- Develop objectives for the back office’s daily operations
- Supervise and ensure optimal performance of day-to-day activities
- Conduct effective resource planning to maximize productivity of personnel and technology
- Collect and analyze operational statistics
- Hire, coach, and train personnel to uphold high operational standards
- Evaluate performance using KPI systems
- Prepare reports for various departments and upper management

Requirements and Qualifications
- Must be bilingual speaker (able to speak in English or Spanish)
- Proven experience as a manager in BPO, Call Center, Operations, or Logistics settings
- Customer service experience is required
- Strong knowledge of performance evaluation and KPI systems
- Solid understanding of reporting procedures
- Proficiency in MS Word and Excel; familiarity with data tools (e.g., Power BI, Tableau) is a plus
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with strong problem-solving abilities
- Positive and patient demeanor
- High school diploma or equivalent required; higher education or equivalent professional experience in a relevant discipline preferred
- Experience working with or supporting USA clients is a plus

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

**Job Types**: Full-time, Permanent


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