Operations Associate
hace 4 días
Job Purpose:
Ensure the efficiency and effectiveness of operations by meeting service level agreements (SLAs) and quality standards. This role is crucial for overseeing operational performance, identifying improvement opportunities, and ensuring customer satisfaction within the BPO environment.
Key Responsibilities:
- Oversee daily operations, ensuring compliance with all service level agreements (SLAs) and key performance indicators (KPIs).
- Monitor and analyze operational data to identify trends, areas for improvement, and implement corrective actions when necessary.
- Work closely with clients and team leaders to ensure efficient coordination and maintain high service standards.
- Develop and implement process improvement strategies to optimize efficiency, quality, and customer satisfaction.
- Manage and develop assigned accounts, ensuring their growth and strengthening client relationships.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Track and report operational performance metrics to senior management and clients, providing insights and strategic recommendations.
- Collaborate with cross-functional teams to improve workflows, optimize resource allocation, and enhance service delivery.
- Act as a liaison between clients and internal teams, addressing concerns, resolving issues, and ensuring a positive customer experience.
- Conduct quality assurance checks and drive initiatives to enhance service excellence.
- Stay up to date with industry trends and best practices to foster innovation and continuous improvement in operations.
Requirements & Skills:
- Degree in Industrial Engineering, Business Administration, Operations Management, or a related field.
- At least 2 years of experience in operations management and sales within a BPO environment (mandatory requirement).
- Experience managing sales teams and personnel.
- Proven experience with CRM tools for client management, sales process optimization, and strategic reporting.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- C1-level English proficiency required.
- Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
- Ability to multitask, prioritize responsibilities, and work in a dynamic environment.
- Proficiency in Microsoft Office Suite and operational tracking tools.
- Problem-solving mindset with a proactive approach to identifying and addressing operational challenges.
- Leadership skills with the ability to drive performance and process improvements.
-
Operations Manager
hace 4 días
Barranquilla, Atlántico, Colombia VGF Management A tiempo completoJob OverviewVGF Management is seeking a highly skilled Operations Associate to oversee the efficiency and effectiveness of our operations.
-
Lead - Customer Experience
hace 3 semanas
Barranquilla, Atlántico, Colombia Sutherland A tiempo completoJob Description The main job of a Quality Lead is to manage the productivity of QA and aid in their effectiveness.He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and working as a team, making sure each member understands company policies and guidelines.Associate Managers should possess...
-
Lead - Customer Experience
hace 4 semanas
Barranquilla, Atlántico, Colombia Sutherland A tiempo completoJob Description The main job of a Quality Lead is to manage the productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QAs motivated and working as a team, making sure each member understands company policies and guidelines. Associate Managers should...
-
Team Lead
hace 1 día
Barranquilla, Atlántico, Colombia TeleTech Holdings, Inc. A tiempo completoJob DescriptionThis Senior Team Lead role is responsible for leading a team of service delivery professionals to achieve exceptional customer experiences. The ideal candidate will have a proven track record of leadership, mentoring, and coaching.About the TeamThe team is responsible for delivering exceptional customer experiences.The team is collaborative...
-
Jr Logistics Coordinator
hace 4 semanas
Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completoAbout Lean Solutions Group:Hey future heroes If you want an epic workplace, join us for great benefits and professional growth. You'll work with passionate professionals who will help you reach your potential in a creative and productive environment. You'll also improve your English while collaborating with top U.S. companies, gaining international exposure....
-
Jr Logistics Coordinator
hace 3 semanas
Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completoAbout Lean Solutions Group: Hey future heroesIf you want an epic workplace, join us for great benefits and professional growth.You'll work with passionate professionals who will help you reach your potential in a creative and productive environment.You'll also improve your English while collaborating with top U.S. companies, gaining international...
-
Logistics Coordinator Team Leader
hace 4 semanas
Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completoOnsite Role About Lean Solutions Group : Hey future heroesIf you're looking for an epic workplace, join usWe offer amazing benefits and professional growth opportunities.You'll work with passionate professionals who will help you reach your full potential in a creative and productive environment.You'll also improve your English while collaborating with...
-
Community Sales Manager
hace 3 semanas
Barranquilla, Atlántico, Colombia Regus A tiempo completoAt Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier.Join the team in one of our business centres.Promote our products and services to new and existing customers.Bring more freedom to more people and businesses.And you'll be able to work better, faster and happier too.The opportunity As a...
-
Customer Service Representative
hace 2 semanas
Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completoUnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. Únete y sé uno de los pioneros en nuestro nuevo siteWhat Will You Do? As a Customer Service Representative, you will be responsible to act as the first...
-
Automation Solutions Developer
hace 7 días
Barranquilla, Atlántico, Colombia Auxis A tiempo completoAbout AuxisAuxis is a company that prioritizes employee growth and development, creating an environment where you can advance in your career.Our culture empowers you to perform at your best, aligning with our team's shared goals.We are continuously working to enhance our culture and environment, investing in tools to gain better insights into the heartbeat...
-
Customer Service Representative
hace 2 días
Barranquilla, Atlántico, Colombia GlowTouch Technologies A tiempo completoUnifyCX (antes Glowtouch Technologies) está creciendo y nos encontramos buscando Customer Service Representative para unirse a nuestro motivado y ambicioso equipo de trabajo en Barranquilla, Colombia. Únete y sé uno de los pioneros en nuestro nuevo site What Will You Do? As a Customer Service Representative, you will be responsible to act as the...
-
Professional - Associate Manager - Customer
hace 3 semanas
Barranquilla, Colombia Sutherland A tiempo completoSutherland is seeking an attentive and goal-oriented person to join us as an **Associate Manager for Quality.** We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add an Associate Manager for...
-
Professional - Associate Manager - Customer
hace 7 días
Barranquilla, Colombia Sutherland A tiempo completoJob Description Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager for Quality. We are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add an Associate...
-
Business Partner Associate
hace 24 horas
Perímetro Urbano Barranquilla, Colombia GlowTouch Technologies A tiempo completoJob RequirementsWe are looking for a Business Partner Associate to join our team at UnifyCX. As a Business Partner Associate, you will provide administrative support to the HR team, ensuring smooth day-to-day operations.Employee Relations: Manage employee inquiries, ensuring timely responses.Well-being Strategies: Develop and implement well-being and...
-
People Operations Associate
hace 7 días
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoJob Overview:As a People HR Generalist at UnifyCX, you will provide essential administrative support to the HR team, ensuring smooth day-to-day operations. You will manage employee records, assist with onboarding and offboarding, coordinate HR documentation, and support payroll and benefits administration.You will help maintain compliance with company...
-
Head of Business Operations
hace 18 horas
Perímetro Urbano Barranquilla, Colombia TeleTech Holdings, Inc. A tiempo completoAbout TTECTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and...
-
Sr. Associate
hace 5 días
Perímetro Urbano Barranquilla, Colombia Sutherland Global A tiempo completoCompany Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...
-
Supervisor Banquet Operations
hace 3 semanas
Barranquilla, Colombia Marriott Worldwide A tiempo completo**Job Number** 22126633 **Job Category** Food and Beverage & Culinary **Location** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team. Inspect...
-
Dispatcher - Truck and Trace Specialist!
hace 1 semana
Barranquilla, Colombia ProcesosBilingues A tiempo completo**Join Our Team as a Dispatcher - Truck and Trace Specialist!** Are you an experienced professional in truck coordination? We're currently seeking individuals with expertise in managing truck logistics to join our team! - Experience in truck coordination - Familiarity with truck and trace operations. - Ability to work remotely. Availability: Monday to...
-
University Intern-cala/ Aprendiz Cocina
hace 4 semanas
Barranquilla, Colombia Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25001223 **Job Category**Management Development Programs/Interns **Location**Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Build upon your classroom studies through our...
-
University Intern-cala
hace 2 semanas
Barranquilla, Colombia Marriott International, Inc A tiempo completo**Job Number** 24099109 **Job Category** Management Development Programs/Interns **Location** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Build upon your classroom studies...
-
Programme Associate G6
hace 1 semana
Barranquilla, Colombia United Nations High Commissioner for Refugees (UNHCR) A tiempo completoDUTIES - Support the assessment and analysis of the needs of persons of concern in the country/region in a participatory manner and using an Age, Gender and Diversity (AGD) perspective as basis for planning. - Assist in managing the development of a broad network of partners, good coordination practices and the development of partner capacities related to...
-
District Representative Ii
hace 2 semanas
Barranquilla, Colombia Ecolab A tiempo completoAs the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, is seeking a **Technical Sales Representative** to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs and services...
-
Guest Experience Expert
hace 2 semanas
Barranquilla, Colombia Marriott International, Inc A tiempo completo**Job Number** 24171168 **Job Category** Rooms & Guest Services Operations **Location** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...
-
Site Director
hace 1 semana
Barranquilla, Colombia Gionik human capital solutions A tiempo completoWe are a leading executive search firm with good connections with leading companies in the IT and BPO sectors. Our client is a global leader in outsourcing solutions offering future-ready customer experience lifecycle, digital transformation, and business process management to industry heavy-weights, Fortune 100 companies, and growth-focused...
-
Customer Service Representative
hace 3 semanas
Barranquilla, Colombia GlowTouch LLC A tiempo completoUnifyCX is growing and we are looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Columbia. Come be one of the pioneers at our newest location! Pay: 2.7 mil COP monthly What Will You Do? - Responsible to act as the first point of contact to provide quality customer service for members, attorneys and...
-
Service Level Expert
hace 5 días
Perímetro Urbano Barranquilla, Colombia Sutherland Global A tiempo completoJob OverviewThe Sr. Associate role involves monitoring queues in real-time to identify potential risks to meeting contractual Key Performance Indicators (KPIs) such as Service Level, Abandonment %, Line Adherence, Handling Capacity, and Service Interval Ratio (SIR).Risk Identification: Monitor service level performance at interval level against planned...
-
Community Sales Manager
hace 2 semanas
Barranquilla, Colombia IWG A tiempo completo**Community Sales Manager** **BARANQUILLA, Green Towers** At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be...
-
Specialist, Quality Assurance
hace 1 semana
Barranquilla, Colombia TTEC A tiempo completoSpecialist, Quality Assurance **Specialist, Quality Assurance** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a...
-
Hotel Reservations Agent
hace 2 semanas
Barranquilla, Colombia Solvo Global SAS A tiempo completo**Company**:Penguin Hotel Mangment LLC **Position**: Reservations Agent **Schedule**:Full Availability from Monday to Sundays, there will be always two days off, but they can change during the week. The schedule in any day will be the following: 10:00 a.m - 6:00 p.m Eastern Time (9:00 am - 5:00 pm COL time) **Remuneration**: 3'520.000...