Service Level Expert

We're looking for an IT Service Delivery Expert to join our team at United Parcel Service Of America. As a key member of our support team, you'll be responsible for handling incoming communications from account executives and other representatives regarding technical and procedural issues for our supported applications.Key Responsibilities:Troubleshoot and...

Are you passionate about delivering exceptional customer service? Do you have a knack for troubleshooting complex technical issues? If so, we want to hear from you! As a Technical Service Representative at United Parcel Service Of America, you'll be responsible for handling incoming communications from account executives and other representatives regarding...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...

**Información Adicional** Guest Service Expert**Número de Empleo** 24086577**Categoría de Empleo** Food and Beverage & Culinary**Ubicación** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición**...

Job Summary: The Trilingual SD Analyst Level I is the primary contact for users reaching the IT Service Desk. This role involves handling incoming calls, logging information, troubleshooting basic issues related to software, hardware, network, and telecommunications systems, and offering basic desktop support. The analyst escalates unresolved problems to...

Job Characteristics: Responsible for providing technical support to current customers. Expert in equipment installations & performing system analysis. Embodies safety leadership. Accountable for technical service support to customers. Develops others’ understanding based on expertise; Coaches/Mentors other Field Service Reps. Recognized as an expert in a...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Company Description:About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

About Recurly:We deliver a robust subscription management platform that enables businesses to manage their subscription lifecycle and drive recurring revenue growth. Our platform has been deployed for thousands of companies worldwide, processing billions of credit card transactions and recovering nearly $1.3 billion in revenue.Recurly is a leader in...

Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...

**Additional Information** **Job Number**24172459 **Job Category**Food and Beverage & Culinary **Location**Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

**Job Number** 24172459 **Job Category** Food and Beverage & Culinary **Location** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

We are looking for an experienced Head of Customer Service to lead and enhance our customer support operations in Manizales. This role will focus on ensuring a high-quality customer experience, optimizing service strategies, and driving team performance within a manufacturing industry environment.What Will You Do in This Role?- Team Leadership: Manage,...

Cultivate your skills as a Customer Service Director at Lean Solutions Group, where you will be responsible for delivering exceptional customer experiences.The successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.Key Performance...

OverviewThe Lean Solutions Group seeks a skilled Pricing Analyst Expert to drive business growth by identifying opportunities for improvement in Freight Forwarding Operations.Responsibilities:Quote Retrieval: Retrieve quotes from the bid board to inform pricing decisions.Quote Assessment: Review and assess quote requests to ensure accuracy and...

**Job Profile: Contact Center Supervisor - IT Service Desk**: **Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of...

At Starkflow, we're seeking a detail-oriented Customer Service Representative to join our team based in Medellín or Cali. The ideal candidate has 2+ years of experience in customer-facing roles, exceptional multitasking skills, and a strong focus on delivering excellent service.The key responsibilities for this role include:Verifying insurance coverage...

**Información Adicional** Mesero**Número de Empleo** 23204509**Categoría de Empleo** Food and Beverage & Culinary**Ubicación** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición**...

**Información Adicional** Mesero Cajero**Número de Empleo** 23204519**Categoría de Empleo** Food and Beverage & Culinary**Ubicación** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VER EN MAPA**Horario** Full-Time**¿Ubicación remota?** N**¿Reubicación?** N**Tipo de Posición**...

**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....