Specialist, Quality Assurance

hace 6 meses

Barranquilla, Colombia TTEC A tiempo completo

Specialist, Quality Assurance

**Specialist, Quality Assurance**

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

**What You’ll be Doing**

Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?

You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.

You'll report to the Quality Assurance Manager. You’ll contribute to the success of the customer experience as well as the overall success of the team.

**During a Typical Day, You’ll**
- Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
- Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
- Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
- Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
- Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
- Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
- Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
- Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate

**What You Bring to the Role**
- High school diploma or equivalent
- 6 months or more of customer service and call center experience
- Understanding, interpreting, and manipulating data for reporting

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

**Primary Location**: : Colombia-Atlantico-Barranquilla
**Job**: : Quality Assurance / Process Improvement

  • Senior Specialist, Quality Assurance

    hace 6 meses

    Barranquilla, Colombia TTEC A tiempo completo

    Senior Specialist, Quality Assurance **Senior Specialist, Quality Assurance** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Assurance Senior Specialist working onsite in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be...

  • Quality Assurance Training Specialist Lead

    hace 1 mes

    Barranquilla, Atlántico, Colombia UPS A tiempo completo

    Job OverviewThe Quality Assurance Training Specialist plays a pivotal role in supporting the Training Program at UPS Healthcare, focusing on identifying skill gaps and developing training materials to enhance employee knowledge.Key Responsibilities:Identify critical skill gaps in the current training program and develop targeted solutions to bridge these...

  • Quality Assurance Monitor

    hace 4 meses

    Barranquilla, Colombia GlowTouch LLC A tiempo completo

    **Glowtouch, a UnifyCX company,** is growing and we are looking for a** Quality Assurance Monitor** to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** As a Quality Assurance Monitor you will be responsible for evaluating and improving the performance and efficiency...

  • Senior Quality Assurance Analyst

    hace 1 mes

    Barranquilla, Atlántico, Colombia UPS A tiempo completo

    UPS is a leading logistics company seeking an experienced Senior Quality Assurance Analyst to join its team in Bogota.The estimated salary for this position is approximately $65,000 per annum, based on the company's industry standards and the cost of living in Bogota.About the Role:The Senior Quality Assurance Analyst will be responsible for coordinating the...

  • Quality Assurance Metrics Expert

    hace 3 semanas

    Barranquilla, Atlántico, Colombia UPS A tiempo completo

    Job SummaryThe UPS Quality Assurance Metrics Specialist plays a vital role in the Quality Support Center (QSC), coordinating data collection and analysis to support the Quality Management Review (QMR) and Metrics Programs. This position assists in identifying gaps in current QMR and Metrics programs, providing recommendations for continuous improvement...

  • Training and Quality Specialist

    hace 7 meses

    Barranquilla, Colombia Auxis A tiempo completo

    **Job Summary**: We are seeking an experienced Training and Quality Specialist to join our Center of Excellence (COE). This individual will play a pivotal role in enhancing training programs, ensuring quality standards, and collaborating with cross-functional teams. **Responsibilities**: Facilitate new hire training programs and support ongoing training...

  • Quality Analyst

    hace 4 meses

    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    !En Solvo Global buscamos los mejores talentos bilingües! Posición: QA Analyst Funciones: Not customer facing. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our customer service and sales department who deal with our existing and potential customer. The QA will monitor inbound and outbound call to assess...

  • Quality Specialist Ops Talent Acquisition

    hace 8 meses

    Barranquilla, Colombia Sutherland A tiempo completo

    Company Description At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation. We are looking for Talent Acquisition Quality...

  • Digital Marketing Specialist

    hace 4 meses

    Barranquilla, Colombia Conquest Digital A tiempo completo

    **ENGLISH SPEAKERS ONLY** Month by month contract work, can lead to a full time position making over 3000 USD per month. Conquest Digital We are a rapidly growing Digital Marketing Agency serving the roofing niche. We deliver FB ads services to get our customers quality leads they can turn into jobs. We are young, energetic, and ready to CONQUER the...

  • Food and Pharmaceutical Ingredients Procurement Specialist

    hace 4 semanas

    Barranquilla, Atlántico, Colombia Unisimoncucuta A tiempo completo

    About the RoleAs a Food and Pharmaceutical Ingredients Procurement Specialist at Unisimoncucuta, you will play a crucial role in sourcing and purchasing high-quality food and pharmaceutical ingredients and other materials and services. This position involves building strong relationships with manufacturers of pharmaceutical products to drive sales...

  • Marketing Automation Specialist

    hace 7 meses

    Barranquilla, Colombia Eddy Pump A tiempo completo

    We are a prominent group of industrial equipment B2B companies dedicated to delivering high-quality products and services to our global clientele. We prioritize innovation and customer satisfaction in everything we do. We are currently seeking a talented Marketing Automation Specialist to join our team and assist in leveraging HubSpot for our marketing...

  • Digital Media QA Specialist

    hace 2 meses

    Barranquilla, Colombia Launch Potato A tiempo completo

    CONTRACT NON-NEGOTIABLES You’re available to work 40 hours per week, Monday - Friday. You’re comfortable working somewhere between 7:00 am to 6:00 pm Eastern Standard Time You have outstanding communication, presentation, and interpersonal skills and are fluent in English, both written and spoken You're highly detail-oriented and reliable ...

  • Procurement and Sales Development Specialist

    hace 4 semanas

    Barranquilla, Atlántico, Colombia Unisimoncucuta A tiempo completo

    OverviewUnisimoncucuta seeks a highly skilled Procurement and Sales Development Specialist to join its team. This role is responsible for sourcing and purchasing food and pharmaceutical ingredients and other materials and services based on the company's needs.Sales Responsibilities:Prospecting and Account Management: Identify and develop new prospective...

  • Implementation Specialist

    hace 7 meses

    Barranquilla, Colombia Solvo Global A tiempo completo

    **Position**:Implementation Specialist **City**:Barranquilla (On site) **Schedule**:Monday to friday from 10am to 8pm **Remuneration**: $4'500.000 - 5'000.000 **Job description**: Our Implementation Specialists are responsible for the successful conversion of clients onto the isolved HCM platform by working with leadership and the client to ensure a...

  • Business Development and Procurement Specialist

    hace 1 semana

    Barranquilla, Atlántico, Colombia Unisimoncucuta A tiempo completo

    About Unisimoncucuta">At Unisimoncucuta, we are committed to delivering high-quality products and services to our customers. Our team of professionals is dedicated to building strong relationships with manufacturers and driving sales growth.">Job Summary">We are seeking a highly motivated Business Development and Procurement Specialist to join our team. This...

  • Senior Network and Web Development Specialist

    hace 4 semanas

    Barranquilla, Atlántico, Colombia Quantum A tiempo completo

    We are Quantum, a dynamic company seeking a highly motivated and experienced professional to join our team as a Senior Network and Web Development Specialist.The ideal candidate will possess strong technical skills in web development (React, Typescript, CSS, Responsive Design) and experience in managing enterprise networks.We require:Demonstrable experience...

  • Content Marketing Specialist

    hace 7 meses

    Barranquilla, Colombia Eddy Pump A tiempo completo

    We are a group of forward-thinking B2B companies known for their innovation in [industry]. We are currently seeking a talented Content Marketing Specialist to join our team. This role is instrumental in driving our content marketing strategy, with a focus on utilizing ChatGPT to develop SEO-optimized content in both Spanish and English. **Job...

  • Sales Training Specialist

    hace 1 mes

    Barranquilla, Atlántico, Colombia Latamcent A tiempo completo

    At YipitData, we're looking for a skilled Sales Training Specialist to join our team. This role plays a crucial part in delivering high-quality training programs to our revenue teams.About the JobThis position involves designing and implementing comprehensive training curriculums for new hires in our sales roles. You will be responsible for creating engaging...

  • Senior Compliance Specialist

    hace 7 meses

    Barranquilla, Colombia Solvo Global A tiempo completo

    **Job description**: Monitors trends within SOP Admin in regards to review quality of team members and department SOP creation capabilities. Collaborates with the SOP Admin Manager to notify of trends, discuss and co-develop possible implementation of new formats, guidance materials, and needed trainings. The SR Compliance Specialist within SOP Admin will...

  • Senior Tax Specialist

    hace 6 meses

    Barranquilla, Colombia Solvo Global A tiempo completo

    **Position**:Senior Tax Specialist **City**:Barranquilla (On site) **Schedule**:Monday to friday from 9am to 6pm **Remuneration**: $3'600.000 - 4'000.000 **Job description**: The Senior Tax Specialist is responsible for ensuring payroll tax accuracy and maintaining compliance with tax regulation compliance for client accounts. The Supervisor leads and...