Junior Support Engineer

hace 1 mes

Medellín, Colombia Sombra Inc. A tiempo completo

We are seeking a dedicated and proficient Support Specialist (L2 support) to fortify our production environment. In this critical role, you will provide unwavering support, ensuring seamless operations across our trading platforms.

Requirements
  • 2+ years experience working in a production support role.
  • Knowledge and experience supporting .Net and Java applications in traditional and modern containerized applications.
  • Knowledge of SQL, Splunk, Kubernetes, and VMs.
  • Understanding of microservices and APIs.
  • Knowledge of monitoring tools: Dynatrace Managed, Catchpoint, Kibana.
  • A good understanding of Change / Incident management processes.
  • Understanding of or experience in asset management is a plus.
  • Detail and process-oriented with a strong ability to troubleshoot systems.
  • An interest in learning new technologies in a fast-paced environment.
  • English level from B2 (Upper-intermediate).
Responsibilities
  • System Expertise: You’ll be the system whisperer, supporting trading platforms’ system software. Web servers, application servers, middleware components—you’ll navigate them with precision.
  • Proprietary System Mastery: Your working knowledge of our proprietary systems and processes is your compass. You’ll monitor, analyze, and interpret system notices, ensuring every process hums harmoniously.
  • Issue Resolution Dynamo: When glitches arise, you’re the troubleshooting maestro. Analyzing, coordinating, planning – you orchestrate solutions that address issues effectively. Your resolve is unwavering.
  • SRE Practices Champion: Resilience is your mantra. You’ll embrace Site Reliability Engineering (SRE) practices, fortifying our systems. Calibrating efforts toward business goals? Consider it your mission.
  • Timely Issue Management: Assigned issues won’t linger on your watch. You’ll follow up diligently, ensuring timely resolutions. Escalations? When necessary, you’ll wield them like a seasoned tactician.
  • Job Scheduler Administrator: Application jobs? You’re their conductor. Through job schedulers, you’ll orchestrate their routines flawlessly.
  • Collaboration with the Development Team: When escalated to L3 support, you’ll collaborate closely with the development team. Issues won’t merely be addressed; they’ll be closed to completion, including root cause analysis.
  • Operations Compliance Guardian: Policies and procedures? You uphold them with rigor. Security and audit? Your watchful eye ensures compliance.
  • Project Implementation Support: During project rollouts, you’ll provide technical support, ensuring a seamless transition.
We offer
  • 10 working days of Paid Day Off within an individual year.
  • Up to 15 working days of Unpaid days off within an individual year.

Professional Growth:

  • Dedicated professional training – 50% reimbursement of the professional training cost.
  • Sombra University courses – enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics.
  • Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Business Analysis.
  • Mentorship program – available on request.
  • UDEMY online course platform – stay up-to-date with the latest technologies and programming languages.
  • English courses and Speaking Club – attend English classes twice a week in small groups.

Added advantages:

  • Work equipment (Laptop, monitor, and small devices compensation).
  • If you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward.
  • Public Holidays – celebrate 18 statutory holidays in Colombia.
  • Sombra events – Join Sombra’s traditional events (both online and offline).
#J-18808-Ljbffr

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