Junior Support Engineer
hace 6 días
Junior Support Engineer (L2)
As a Support Engineer, you will partner across operational and development groups to support in-house business applications and deliver continuous improvement efforts.
Requirements
- Strong written and verbal communication skills; ability to communicate effectively with business users and technical individuals.
- Ability to read through application logs and be able to determine the source of issues.
- Ability to write technical documentation.
- Nice to have:
- Experience supporting production applications and demonstrated ability to understand end-to-end systems and processes.
- Experience with Managing Windows Servers and Linux/Unix Servers.
- Experience with Monitoring and Alerting Tools: a. Pagerduty b. Dynatrace c. Elastic Stack d. Grafana.
- Experience with containerization tech such as Openshift and Pivotal Cloud Foundry.
- ITIL experience.
- Knowledge of REST/SOAP and web troubleshooting.
- Experience in acting as an application custodian.
- Experience scripting in bash/shell.
- Experience implementing SRE practices.
Responsibilities
- Ensure system stability and prioritize continuous improvement efforts using modern DevOps/SRE and cloud technologies.
- Assist with software deployments both during and after hours.
- Coordinate with global team members across the GAM footprint to ensure system issues are fully resolved.
- Ensure applications supported are compliant with enterprise standards.
- Ensure batch processing is completed (oversight, troubleshooting, issue remediation) and source systems are updated properly to conduct business.
- Create and update support documentation and training on new applications, processes, and system changes.
- Support application health and uptime by setting up and leveraging monitoring and alerting tools.
- Troubleshoot technical application issues and ensure proper handoff from development teams.
- Track and resolve incidents and problems following ITIL standards.
We offer
Well-being:
- 10 working days of Paid Day Off within an individual year.
- Up to 15 working days of Unpaid days off within an individual year.
Professional Growth:
- Dedicated professional training – 50% reimbursement of the professional training cost.
- Sombra University courses – enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics.
- Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Business Analysis.
- Mentorship program – available on request.
- UDEMY online course platform – stay up-to-date with the latest technologies and programming languages.
- English courses and Speaking Club – attend English classes twice a week in small groups.
Added advantages:
- Work equipment (Laptop, monitor, and small devices compensation).
- Sombra’s referral program – if you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward.
- Public Holidays – celebrate 18 statutory holidays in Colombia.
- Sombra events – Join Sombra’s traditional events (both online and offline).
Alevtyna Lopata
Recruiter
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