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Junior Support Engineer
hace 1 mes
Colombia
Medellin
Remote
**Junior Support Engineer (L2)**
**Requirements**:
- Strong written and verbal communication skills; ability to communicate effectively with business users and technical individuals.
- Ability to write technical documentation. ** Nice to have**:
- Experience with Managing Windows Servers and Linux/Unix Servers.
- Experience with Monitoring and Alerting Tools a. Pagerduty b. Dynatrace c. Elastic Stack d. Grafana.
- Experience with containerization tech such as Openshift and Pivotal Cloud Foundry.
- ITIL experience.
- Knowledge of REST/SOAP and web troubleshooting.
- Experience scripting in bash/shell.
- Experience implementing SRE practices.
**Responsibilities**:
- Ensure system stability and prioritize continuous improvement efforts using modern DevOps/SRE and cloud technologies.
- Assist with software deployments both during and after hours.
- Coordinate with global team members across the GAM footprint to ensure system issues are fully resolved.
- Ensure batch processing is completed (oversight, troubleshooting, issue remediation) and source systems are updated properly to conduct business.
- Track and resolve incidents and problems following ITIL standards.
We offer
**Well-being**:
- 10 working days of Paid Day Off within an individual year.
- Up to 15 working days of Unpaid days off within an individual year.
**Professional Growth**:
- Dedicated professional training - 50% reimbursement of the professional training cost.
- Sombra University courses - enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics.
- Sombra Around Tech - community attendance - Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Вusiness Analysis.
- Mentorship program - available on request.
- UDEMY online course platform - stay up-to-date with the latest technologies and programming languages.
- English courses and Speaking Club - attend English classes twice a week in small groups.
**Added advantages**:
- Work equipment (Laptop, monitor, and small devices compensation).
- Sombra’s referral program
- If you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward
- Public Holidays - celebrate 18 statutory holidays in Colombia.
- Sombra events - Join Sombra’s traditional events (both online and offline).
**Alevtyna** **Lopata**:
Recruiter
