Junior Support Engineer

hace 1 mes

Medellín Antioquia, Colombia Sombra A tiempo completo

Colombia

Medellin

Remote

Remote

**Junior Support Engineer**

We are seeking a dedicated and proficient Support Specialist (L2 support) to fortify our production environment. In this critical role, you will provide unwavering support, ensuring seamless operations across our trading platforms.

**Requirements**:

- 2 + years experience working in a production support role.
- Knowledge of SQL, Splunk, Kubernetes, and VMs.
- Understanding of microservices and APIs.
- Knowledge of monitoring tools: Dynatrace Managed, Catchpoint, Kibana.
- A good understanding of Change / Incident management processes.
- Understanding of or experience in asset management is a plus.
- Detail and process-oriented with a strong ability to troubleshoot systems.
- An interest in learning new technologies in a fast-paced environment.
- Strong communication skills.
- English level from B2 (Upper-intermediate).

**Responsibilities**:

- System Expertise:

- Proprietary System Mastery:
Your working knowledge of our proprietary systems and processes is your compass. You’ll monitor, analyze, and interpret system notices, ensuring every process hums harmoniously.
- Issue Resolution Dynamo:
When glitches arise, you’re the troubleshooting maestro. Analyzing, coordinating, planning - you orchestrate solutions that address issues effectively. Your resolve is unwavering.
- SRE Practices Champion:
Resilience is your mantra. You’ll embrace Site Reliability Engineering (SRE) practices, fortifying our systems. Calibrating efforts toward business goals? Consider it your mission.
- Timely Issue Management:
Assigned issues won’t linger on your watch. You’ll follow up diligently, ensuring timely resolutions. Escalations? When necessary, you’ll wield them like a seasoned tactician.
- Job Scheduler Administrator:
Application jobs? You’re their conductor. Through job schedulers, you’ll orchestrate their routines flawlessly.
- Collaboration with the Development Team:
When escalated to L3 support, you’ll collaborate closely with the development team. Issues won’t merely be addressed; they’ll be closed to completion, including root cause analysis.
- Operations Compliance Guardian:
Policies and procedures? You uphold them with rigor. Security and audit? Your watchful eye ensures compliance.
- Project Implementation Support:
During project rollouts, you’ll provide technical support, ensuring a seamless transition.

We offer

**Well-being**:

- 10 working days of Paid Day Off within an individual year.
- Up to 15 working days of Unpaid days off within an individual year.

**Professional Growth**:

- Dedicated professional training - 50% reimbursement of the professional training cost.
- Sombra University courses - enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics.
- Sombra Around Tech - community attendance - Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Вusiness Analysis.
- Mentorship program - available on request.
- UDEMY online course platform - stay up-to-date with the latest technologies and programming languages.
- English courses and Speaking Club - attend English classes twice a week in small groups.

**Added advantages**:

- Work equipment (Laptop, monitor, and small devices compensation).
- Sombra’s referral program
- If you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward
- Public Holidays - celebrate 18 statutory holidays in Colombia.
- Sombra events - Join Sombra’s traditional events (both online and offline).

**Alevtyna** **Lopata**:
Recruiter

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