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Tipalti | Customer Support Engineer
hace 3 meses
On behalf of Tipalti , SD Solutions is looking for a talented Customer Support Engineer to step onto a fintech unicorn rocketship
Responsibilities:
- Provide world-class service to our customers and ensure customer success post sales.
- Provide specialized support on both technical and product issues, also manage customer escalations.
- Lead / coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.
- Act as a customer advocate by sharing product feedback with engineering, product, and the other internal stakeholder teams to drive product roadmap.
- Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.
Requirements:
- 2+ years of providing hands-on technical support at a SaaS company.
- Relevant academic degree that demonstrates quantitative and analytical orientation (finance, accounting, technical).
- Strong communication skills, including written, verbal and listening.
- Detail oriented and well organized.
- Always learning, has a growth mindset.
- Strong creative thinking and problem-solving skills.
- Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.
- Experience with NetSuite / QuickBooks or other ERP systems; knowledge of accounting is a big plus.
- Experience with payment systems and/or working at a Fintech company – an advantage.
- Proven ability to read, debug, and understand HTML code, API calls, etc. - an advantage.
