Tech support and customer service
hace 2 meses
Join Quility, a top independent provider of insurance protection and financial wellness solutions, as a Tech Support and Customer Service Specialist. We're committed to building lasting relationships with families across the nation by offering tailored life insurance solutions. Our diverse team shares a common goal: to help our clients safeguard what matters most. Be a part of our passionate team dedicated to providing excellent support and service.
Responsibilities:
- Direct contact with agents and clients via chat and ticketing
- Meet support needs across all insurance technology platforms
- Answer incoming support tickets, calls, and chats
- Perform necessary research to answer policyholder questions
- Troubleshoot or escalate level 1 tickets and chats
- Compose business letters and communicate effectively in writing and verbally
Requirements:
- High school diploma
- Experience in customer service
- Experience in tech support
- Initiative
Job sectors:
- Servicio al cliente y afines
- Software informática y telecomunicaciones
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