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hace 4 semanas
**Key Responsibilities**:
- Record and process confidential customer information, including payments and account creation.
- Handle assigned calls and provide support for service operations.
- Respond promptly to customer inquiries and proactively resolve complaints.
- Demonstrate in-depth product knowledge to offer effective customer support.
- Process orders, forms, requests, and maintain accurate records of customer interactions.
- Conduct Cross-Selling and Up-Selling to maximize sales opportunities.
- Elaborate weekly KPI’s Reports
- Attend training sessions to stay updated on new products and service offerings.
- Proactively inform customers about new products, services, and company policies.
**Requirements**:
- Previous experience in customer service and/or sales roles is preferred.
- Advanced English Level (C1)
- Empathetic and customer-focused mindset.
- Detail-oriented with excellent organizational skills.
- Proficiency in using CRM systems and other relevant software.
- Willingness to adapt to a fast-paced and dynamic work environment.
**Note**:Contract Type: CONTRATO A TERMINO INDEFINIDO.
**About Celerity Fiber by Adcomm MDU**:
We are one of the fastest-growing Internet and Video Services providers for multi-tenant residential and commercial customers nationwide. The company owns and operates state-of-the-art fiber/wireless networks within each building which allows them to deliver reliable, guaranteed-speed Internet, Managed Wi-Fi, and Video Services to its customers under the “Celerity ” brand. In addition to its fiber internet offerings, AMS is partnered with major video providers to support customers with cost effective bulk video services.
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