Air Logistic Perishable Customer Care Specialist

hace 1 semana


Bogotá, Colombia Kuehne+Nagel A tiempo completo

Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. Your Role Como especialista en servicio al cliente, usted será responsable de su propia cartera de clientes (nuevos y existentes) y será la tarjeta de presentación de Kuehne-Nagel para el mundo exterior. Utilizará su conocimiento de Airfreight Forwarding para ayudar a sus clientes con los desafíos que enfrentan a diario, coordinar embarques, responder preguntas y gestionar quejas. Además, utilizará sus conocimientos sobre los productos y las ofertas de servicios de Kuehne-Nagel para determinar cómo podemos atender al cliente de la mejor manera posible. En esta función, cuenta con el apoyo de un equipo de especialistas Operativos (Operational Care Center: Operaciones Aeropuerto, Documentos, Fitosanitarios, Track & Trace, Facturación y Reclamos). Your Responsibilities

  • Cumplir con la capacidad requerida por los clientes asignados teniendo en cuenta las temporadas durante el año, apoyándose en los Líderes de equipo y Gerente de Customer Care Location (CCL).
  • Velar porque el cliente reciba respuesta y/o solución a sus necesidades cumpliendo con la promesa de servicio, apoyado por el equipo de Operational Care Center (OCC).
  • Actuar inmediatamente ante situaciones imprevistas como parcializaciones, retrasos y cancelaciones, ofreciendo siempre una alternativa de transporte a los clientes que se ajuste a sus necesidades.
  • Asesorar a su cliente en cualquier duda relacionada con el negocio.
  • Actuar como punto principal de escalación en caso de quejas e investigaciones relacionadas con causa raíz, ofreciendo soluciones duraderas a nuestros clientes.
  • Recibir instrucciones del cliente y transmitirlas a otros equipos involucrados; velar porque esta información se lleve a cabo, haciendo seguimiento para que el requerimiento del cliente se cumpla.
  • Mantenerse en comunicación con el área de Finanzas para conocer el estado de cartera del cliente y apoyarlos cuando se le solicite.
  • Mantener comunicación constante con el equipo de OCC acerca del status de la carga con el fin de anticiparse a posibles problemas e informar al cliente en consecuencia.
Your Skills and Experiences
  • Educación: Título universitario en áreas como Administración de Empresas, Logística, Comercio Internacional, o afines.
  • Idiomas: Inglés Intermedio.
  • Experiencia en atención al cliente y gestión operativa en el sector logístico, preferentemente en transporte aéreo.

About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Talent Sourcing Center

#J-18808-Ljbffr

  • Bogotá, Colombia Kuehne+Nagel A tiempo completo

    Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia ** Your Responsibilities**: - Cumplir con la capacidad requerida por los clientes asignados teniendo en cuenta las temporadas durante el año, apoyándose on los Líderes...


  • Bogotá, Colombia Kuehne + Nagel AS A tiempo completo

    Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. Your Role Como especialista en servicio al cliente, usted será responsable de su propia cartera de clientes (nuevos y existentes) y será la tarjeta de presentación de...


  • Bogotá, Bogotá D.E., Colombia Damco Spain SL A tiempo completo

    About the RoleThis exciting opportunity is available at Damco Spain SL, a global leader in integrated logistics. As an Air Freight Specialist, you will play a crucial role in shaping the future of global trade and logistics.Company OverviewDamco Spain SL is a values-led organization that prioritizes diversity, collaboration, and continuous learning. With...


  • Bogotá, Cundinamarca, Colombia L'Oreal A tiempo completo

    ¿Te encanta el servicio al cliente? ¿Quisieras trabajar en la multinacional #1 de belleza en el mundo? ¡Entonces esta es la oportunidad perfecta para ti! Estamos en la búsqueda de un Analista de Customer Care, quien estará encargado de ser el punto de contacto principal con nuestros clientes, asegurando un excelente servicio para fidelizarlos y seguir...

  • Lider De Logistica

    hace 1 semana


    Bogotá, Colombia Buscojobs Colombia A tiempo completo

    Cabify Hoy Air Logistics Perishables Operational Care Team Leader Ayer Operations and Process Optimization Manager Adaptive Teams Ayer Operations and Process Optimization Manager Bogotá, Bogota D.C. Adaptive Teams Ayer Are you an efficiency mastermind with a passion for scaling services and keeping teams aligned? We’re seeking a...


  • Bogotá, Colombia Damco Spain SL A tiempo completo

    The Opportunity: Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and...

  • Air Freight Specialist

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia DHL GLOBAL FORWARDING A tiempo completo

    Job Title: Air Freight ForwarderA highly skilled professional is required to join our team at DHL Global Forwarding in Bogotá, Colombia. As an Air Freight Forwarder, you will play a crucial role in the smooth operation of air transportation services, ensuring timely delivery and maximum profitability.Company Overview:DHL Global Forwarding is a leading...


  • Bogotá, Colombia Kuehne+Nagel A tiempo completo

    Construye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. ** Your Role**: Sera responsable de monitorear y controlar el proceso de despacho de carga perecedera, gestionando las novedades que se presenten durante la coordinación...


  • Bogotá, Colombia Kuehne + Nagel AS A tiempo completo

    Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. Your Role Sera responsable de monitorear y controlar el proceso de despacho de carga perecedera, gestionando las novedades que se presenten durante la coordinación de...

  • Air Hub Specialist

    hace 4 meses


    Bogotá, Cundinamarca, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Bogotá, Bogotá D.E., Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo

    Company OverviewDHL Global Forwarding, Freight (DGFF) GSC is a Great Place to Work certified organization and Top Employer Global. We strive to attract, acquire, and develop top talent in the dynamic logistics industry.Job DescriptionWe are seeking a highly skilled Air Freight Solutions Specialist to support the execution of an improved global tender process...


  • Bogotá, Colombia Autocab A tiempo completo

    JOIN OUR TEAM Customer Care Associate We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further. Reason for the Role: The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our...


  • Bogotá, Bogotá D.E., Colombia Autocab A tiempo completo

    About the RoleWe are seeking a skilled Customer Care Associate to join our team at Autocab. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, driving up customer satisfaction and recommendation levels.ResponsibilitiesProvide a single point of contact for our customer accounts, maintaining...

  • Air Freight Forwarder

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia DHL A tiempo completo

    **Job Tittle: Specialist AFR** **Location: GSC BOG** Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer...


  • Bogotá, Colombia UNITED PARCEL SERVICE A tiempo completo

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Bogotá, Cundinamarca, Colombia Specialty Care Clinics A tiempo completo

    We are seeking a highly organized and empathetic **Patient Care Coordinator** to join our healthcare team in Bogotá. In this role, you will be responsible for providing exceptional service and support to patients by managing their appointments, coordinating with medical staff, and ensuring seamless communication between patients and healthcare providers....


  • Bogotá, Bogotá D.E., Colombia Modakmakers A tiempo completo

    About ModakmakersModakmakers is an innovative company looking for a talented Multidisciplinary Customer Success Specialist to join our team in Buenos Aires or Bogotá.SalaryThe estimated annual salary for this role is around $40,000-$60,000 based on industry standards and the cost of living in these locations.Job DescriptionAs a Multidisciplinary Customer...


  • Bogotá, Cundinamarca, Colombia Transcom A tiempo completo

    _**Are you passionate about customer service?**_ - We have the perfect opportunity for you and invite you to experience our incredible We Care culture, being part of the WAVE 1 of our New Fashion Campaign_ We're on the lookout for enthusiastic and dedicated individuals who are passionate about delivering exceptional customer service to join our innovative...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    **Company Overview**Ingepsy is a leading provider of air freight services, dedicated to delivering exceptional customer experiences and seamless logistics solutions.**Job Description**We are seeking a highly skilled Air Freight Forwarder to join our team in Colombia. As a key member of our operations team, you will be responsible for administering air...

  • Air Freight Forwarder

    hace 1 semana


    Bogotá, Colombia INGEPSY A tiempo completo

    Job Title : Specialist AFR Location : GSC BOG Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer-centric team that meets and exceeds customer...