Air Hub Specialist
hace 3 semanas
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Air Hub Specialist**
**Grado**:10D
**Descripcion**:
El especialista en Air Gateways apoya el movimiento de carga entrante y saliente para la empresa. Este puesto brinda apoyo administrativo a los gerentes de Air Gateways garantizando operaciones diarias sin problemas. Él/ella investiga y recopila información estadística para preparar varios informes que documentan el rendimiento y la productividad de Gateway. Este puesto interactúa con funciones de apoyo (por ejemplo, transportistas aéreos comerciales, agentes importadores y exportadores, etc.) para acelerar los envíos de manera oportuna.
**Responsabilidades**:
- Comunica las necesidades de paquetes del cliente a los conductores para garantizar el conocimiento de las expectativas.
- Responde a las solicitudes de recogida ad hoc de los clientes para integrarlas en los planes de despacho.
- Resuelve los problemas de los clientes para mantener relaciones comerciales a largo plazo.
- Lleva a cabo control de daños y escalaciones para resolver las inquietudes de los clientes.
- Sirve como punto de contacto para resolver los problemas de los clientes (por ejemplo, facturación, envío, etc.) y mejorar el servicio. Supervisa las necesidades administrativas de los empleados administrativos sindicales y no sindicales para garantizar que se satisfagan las necesidades de los clientes.
- Mantiene sistemas de datos para identificar y resolver problemas.
- Sirve como encargado de registros regulatorios y de cumplimiento para garantizar que se cumplan los requisitos.
- Genera y analiza informes operativos para mejorar la eficiencia.
**Requerimientos**
- Profesional en carreras administrativas, ingeniería industrial, logística, comercio internacional, sistemas; (estudiante con flexibilidad para trabajar en turnos)
- Inglés conversacional - Requerido
- Manejo avanzado de paquete office - Requerido
- Excel y XLS Avanzado - Requerido
- Disponibilidad para trabajar presencial en turnos - Requerido
**Condiciones**:
- Turnos rotativos de domingo a domingo, incluyendo Festivos
- 100% Presencial en Bogotá (Aeropuerto)
**Fecha limite para aplicantes internos**:27 de agosto de 2024
**Employee Type**:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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