Bpo Supervisor
hace 1 mes
Our dynamic Operations Team is currently in search of a Supervisor who will lead a diverse and thriving team with one of our exclusive brand partners. This position will report directly to an Operations Manager. The successful candidate will love to tackle challenges, be self-driven, motivated, reliable, and possess strong ethics and integrity. Enthusiasm, a positive mindset, and the ability to have fun while working are essential. Continual growth through setting and achieving personal goals is highly valued.
Responsibilities:- Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure world-class customer service.
- Oversee day-to-day operations to meet program goals such as service level quality and staffing.
- Drive a culture of accountability, continuous improvement, and personal excellence.
- Communicate key messages effectively to keep direct reports well informed.
- Praise and provide feedback on performance; suggest improvements when necessary.
- Collaborate with quality assurance, training, and recruiting teams to leverage best practices.
- Develop and audit quality assurance strategies for world-class service delivery.
- Be an ambassador for Inktel’s culture by modeling values in every action.
- Be a subject matter expert on the client's business to earn their respect.
- Implement strategies to maintain acceptable attrition levels.
- Proven experience in a supervisory role or similar capacity.
- Strong leadership and communication skills.
- Ability to work effectively with diverse groups of people.
- Passion for delivering world-class customer service.
- Excellent problem-solving skills.
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