Operations Leadership Role for BPO Team
hace 6 días
We are seeking a results-driven Operations Supervisor to lead and optimize our team's performance in a dynamic work environment at Solvo Global SAS.
About the Job
This exciting opportunity involves leading, supervising, and mentoring a team of customer service agents. The ideal candidate will have proven experience (2+ years) in a BPO supervisory role, exceptional leadership and communication skills, and proficiency in using workforce management tools and CRM systems.
Key Responsibilities:
- Lead and supervise a team of customer service agents
- Mentor and train team members to improve their performance
- Monitor performance metrics and identify process improvements
Required Skills and Qualifications:
- Proven experience (2+ years) in a BPO supervisory role
- Exceptional leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a deadline-driven environment
- Proficiency in using workforce management tools and CRM systems
What We Offer:
- A competitive salary of $60,000 - $80,000 per year
- The opportunity for career growth within a leading global BPO
- A dynamic work environment with a focus on employee well-being and development
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