Customer Experience Specialist

hace 7 días

Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo
Job Overview

We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.

Key Responsibilities
  • Customer Support: Provide exceptional customer service in German and English, assisting with orders, account setup, and general inquiries.
  • Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
  • Communication: Interface with external shipping partners regarding tracking and customs clearance.
  • Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
  • Escalation Management: Identify and escalate issues beyond your scope to the appropriate department.
  • Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information.
  • Performance Standards: Achieve at least 92% customer satisfaction, with higher targets for live channels.
  • Compliance: Adhere strictly to established policies and procedures.
Qualifications
  • Language Proficiency: Fluent or proficient in German , with proficiency in English.
  • Communication Skills: Excellent verbal and written communication abilities across multiple channels.
  • Customer Service Experience: Previous experience in a customer-facing role is preferred.
  • Technical Skills: Comfortable using CRM systems and other customer service software.
  • Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues.
  • Adaptability: Ability to work flexible hours to accommodate customers' local business hours.
  • Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
  • Education: High school diploma or equivalent.
What We Offer
  • On-Site Amenities:
    • Free Meals: Complimentary lunch and dinner prepared by professional chefs.
    • Fitness Center: Access to a fully-equipped gym with various exercise classes.
    • Health Services: On-site therapists and nurses are available for your well-being.
  • Professional Growth: Opportunities for advancement and professional development.
  • Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
  • Competitive Salary: Attractive compensation package with performance-based incentives.

This is an on-site position, in Bogota.

HireHoratio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr

  • Customer Experience Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Customer Experience Specialist - Dutch (BOG) Horatio Bogota, D.C., Capital District, Colombia Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team.In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving...

  • Customer Experience Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Customer Experience Specialist - French (BOG) Horatio Bogota, D.C., Capital District, Colombia Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in French to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving...

  • Customer Experience Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Horatio A tiempo completo

    Customer Experience Specialist - German (BOG) Horatio Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global client...

  • Bilingual Customer Experience Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Teletech Holdings, Inc. A tiempo completo

    Job SummaryTTEC is committed to providing exceptional customer experiences, and we're looking for a talented Bilingual Customer Experience Specialist to join our team. As a key member of our customer experience department, you'll be responsible for delivering outstanding service to our clients via chat.Your Key ResponsibilitiesProvide accurate and timely...

  • Customer Experience Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completo

    Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in French to join our dynamic team.In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.Key Responsibilities Customer...

  • Customer Experience Specialist Junior

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Compara A tiempo completo

    We're redefining insurance in LatAm. Helping people make better decisions, saving them time and money so they can enjoy life_Ven a lo seguroSomos una empresa tech 100% remota‍, conformada por un equipo ágil y de alto rendimiento, con un ambiente flexible y autónomo. Nos caracterizamos por una cultura colaborativa y clima laboral increíble¿**Qué...

  • Customer Experience Specialist Junior

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Compara A tiempo completo

    We're redefining insurance in LatAm.Helping people make better decisions, saving them time and money so they can enjoy life_Ven a lo seguroSomos una empresa tech 100% remota?, conformada por un equipo ágil y de alto rendimiento, con un ambiente flexible y autónomo.Nos caracterizamos por una cultura colaborativa y clima laboral increíble¿**Qué hacemos en...

  • Customer Experience Designer

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Plan A Technologies, Inc. A tiempo completo

    We are looking for a skilled Marketing Automation Specialist to join our team at Plan A Technologies, Inc. The ideal candidate will be responsible for designing, developing, and optimizing customer journeys using Adobe Journey Optimizer.Key ResponsibilitiesDesign and develop customer journeys using Adobe Journey Optimizer (AJO).Collaborate with marketing...

  • Customer Experience Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Zensar Technologies A tiempo completo

    About Zensar TechnologiesZensar is a leading digital solutions and technology services company that partners with global organizations to drive their digital transformation journey.Our comprehensive range of services enables clients to achieve new thresholds of performance by harnessing the power of innovation, credible investment in digital solutions, and...

  • Director/Gerente Customer Experience Cx

    hace 22 horas

    Bogotá, Bogotá D.E., Colombia Customer Operation Succes S.A.S. A tiempo completo

    Estamos en búsqueda del próximo director o gerente Customer Experience (CX) el cual posea las siguientes competencias: Empatía y orientación al cliente.Comunicación efectiva.Resolución de problemas.Pensamiento analítico.Gestión de proyectos.Requisitos: Experiencia como director o gerente en el cargo especificado.Profesional culminado.Trayectoria en...

  • Customer Success Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia TP A tiempo completo

    Customer Success Specialist As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and retention by providing exceptional support and guidance to our clients. Seniority Level Associate Employment Type Full-time Job Function Administrative Industries: Outsourcing and Offshoring Consulting We are...

  • Customer Support Specialist

    hace 1 día

    Bogotá, Bogotá D.E., Colombia PennyJar Capital A tiempo completo

    We are seeking a Customer Support Specialist to provide exceptional technical assistance to our customers. As a key member of our customer support team, you will be responsible for troubleshooting complex issues, assisting with integrations, and ensuring customer success by resolving technical problems efficiently.The ideal candidate will have a strong...

  • Director/Gerente Customer Experience CX

    hace 7 días

    Bogotá, Bogotá D.E., Colombia CUSTOMER OPERATION SUCCES S.A.S. A tiempo completo

    Estamos en búsqueda del próximo director o gerente Customer Experience (CX) el cual posea las siguientes competencias:1. Empatía y orientación al cliente.2. Comunicación efectiva.3. Resolución de problemas.4. Pensamiento analítico.5. Gestión de proyectos.Requisitos:1. Experiencia como director o gerente en el cargo especificado.2. Profesional...

  • Director/Gerente Customer Experience CX

    hace 2 días

    Bogotá, Bogotá D.E., Colombia CUSTOMER OPERATION SUCCES S.A.S. A tiempo completo

    Estamos en búsqueda del próximo director o gerente Customer Experience (CX) el cual posea las siguientes competencias: Empatía y orientación al cliente. Comunicación efectiva. Resolución de problemas. Pensamiento analítico. Gestión de proyectos. Requisitos: Experiencia como director o gerente en el cargo especificado. Profesional...

  • Customer Experience Manager

    hace 2 días

    Bogotá, Bogotá D.E., Colombia PayU Payments Private Limited A tiempo completo

    Company OverviewAt PayU Payments Private Limited, we are redefining the way people buy and sell online. Our vision is to build a world without financial borders where everyone can prosper.We deploy over 400 payment methods and PCI-certified platforms to process approximately 6 million payments every day. As a leading online payment service provider, we cater...

  • Customer Experience Specialist

    hace 1 día

    Bogotá, Bogotá D.E., Colombia OutPLEX A tiempo completo

    About Us">We are a leading provider of customer contact services, committed to delivering exceptional experiences through our team of skilled professionals. At OutPLEX, we value our employees and offer a range of benefits and opportunities for growth.">Job Description:">We are seeking a highly motivated and experienced sales representative to join our team...

  • Customer Experience Strategist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo

    About the JobWe are seeking a highly skilled Social Media Intelligence Specialist to join our team at DiDi Global. As a key member of our Customer Experience (CX) team, you will leverage advanced listening tools and social media analytics to generate actionable insights that drive business growth.Your primary focus will be on monitoring market trends,...

  • Customer Experience Director

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Cloud9 A tiempo completo

    Cloud9: Revolutionizing Hospitality Customer SuccessThe Head of Customer Success role at Cloud9 is a mission-critical position that requires a seasoned leader to drive customer experience strategy and scale the customer success team. The ideal candidate will have 7+ years of leadership experience in customer success, guest experience, or hospitality service...

  • Experience Transformation Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Transsion A tiempo completo

    Job SummaryWe are seeking a proactive and customer-focused Customer Experience Manager to enhance Transsion's service standards and drive exceptional customer satisfaction.Key ResponsibilitiesTeam Efficiency & Operations: Improve teamwork efficiency and monitor operational indicators to drive business growth.Process Optimization: Streamline department...

  • Customer Experience Representative

    hace 6 días

    Bogotá, Bogotá D.E., Colombia indrive A tiempo completo

    Indrive is currently seeking a skilled Technical Support Specialist to join our team and provide top-notch customer support to our US users.About the PositionThe successful candidate will be responsible for handling multiple customer interactions simultaneously, ensuring that all inquiries are addressed promptly and professionally.Maintaining a high level of...