Empleos actuales relacionados con Director/Gerente Customer Experience Cx - Bogotá, Bogotá D.E. - Customer Operation Succes S.A.S.
-
Customer Experience Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Izo A tiempo completoJob Summary:">We are seeking an experienced CX Account Executive to join our team in Central America & Caribbean. The successful candidate will be responsible for managing client relationships, selling CX consulting services, and achieving sales targets.">Main Responsibilities:">Managing multiple projects and clients simultaneouslyProviding expert advice on...
-
Director of Client Experience and Growth
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoAbout the JobWe are looking for a highly experienced Director of Client Services & Operations to join our team at Hire Horatio CX.The successful candidate will have extensive experience in account management and operations, with a proven track record of delivering results-driven solutions.You will be responsible for leading a team of Client Service Managers...
-
Customer Support Team Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoJob DescriptionWe are seeking an experienced Customer Support Team Manager to join our team at Hire Horatio CX. As a key member of our customer service department, you will be responsible for coordinating the activities of our customer support team and ensuring that our customers receive the highest level of service.Key Responsibilities:Coordinate and manage...
-
Customer Experience Expert
hace 2 días
Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completoWe are seeking a highly skilled Customer Experience Expert to join our team in Bogota. As a key member of our dynamic team, you will provide exceptional customer service and support to our global client base.Job OverviewAt HireHoratio Cx, we pride ourselves on delivering top-notch customer experiences. We are committed to excellence and strive to exceed our...
-
Customer Experience Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completoJob Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team.In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.Key Responsibilities Customer...
-
Customer Experience Specialist
hace 1 día
Bogotá, Bogotá D.E., Colombia Hire Horatio Cx A tiempo completoJob Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team.In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.Key Responsibilities Customer...
-
Customer Experience Ambassador
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoJob OverviewWe are seeking a dedicated and enthusiastic individual to join our dynamic team as a Customer Experience Specialist. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.Key ResponsibilitiesCustomer Support:...
-
Customer Experience Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoJob Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone. Key Responsibilities ...
-
Efficient Operations Director
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoRole Summary:The Efficient Operations Director will lead our BPO operations team at Hire Horatio CX, focusing on developing and implementing effective operational strategies to drive business growth.Main Responsibilities:Operational Strategy Development: Develop and implement efficient operational management systems, processes, and best practices to drive...
-
Lead Customer Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoAbout the Role:Hire Horatio CX is a dynamic organization that values customer satisfaction and service excellence. We're looking for a skilled Team Lead who can drive business growth by leading the Customer Service Team and implementing process improvement initiatives. The ideal candidate will have 3+ years of experience in a leadership role, preferably as a...
-
Customer Service Team Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoJob Summary:We're seeking an exceptional Team Lead to join Hire Horatio CX. As a key member of our team, you will be responsible for leading the Customer Service Team and driving process improvement initiatives. If you have 3+ years of experience in a leadership role, preferably as a Supervisor or equivalent, we want to hear from you.Key...
-
Customer Experience Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Genesys A tiempo completoGenesys empowers organizations to improve loyalty and business outcomes through exceptional customer experiences. As a leader in experience orchestration, Genesys delivers the future of CX to businesses of all sizes. Our AI-powered platform enables personalized experiences at scale, accelerating growth and differentiating customer experiences.We're a global...
-
Customer Experience Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoJob Overview We are seeking a highly skilled Customer Experience Specialist to join our dynamic team in Bogota. In this role, you will be responsible for providing exceptional customer service to our global client base, assisting with inquiries and resolving issues across multiple channels. Key Responsibilities Customer Support: Provide high-quality customer...
-
Global Customer Experience Expert
hace 1 semana
Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completoWe're seeking a talented Tech Support Specialist to join our team! As a Customer Support Consultant, you'll be responsible for providing top-notch support to our clients' customers.About the OpportunityThis is a fantastic opportunity to work with a leading provider of secure technical, customer support, and CX services. You'll have the chance to work with...
-
Customer Experience Business Analyst
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completoCustomer Experience Business Analyst page is loaded Customer Experience Business Analyst Apply remote type On-site locations Bogota, Colombia Mexico City, Mexico Medellin, Antioquia, Colombia time type Full time posted on Posted 3 Days Ago time left to apply End Date: March 31, 2025 (15 days left to apply) job requisition id R25-802 Rockwell Automation is a...
-
CX Solutions Specialist
hace 2 días
Bogotá, Bogotá D.E., Colombia beBee Careers A tiempo completoAbout the PositionThis is an exciting opportunity to work with customers to drive the adoption of AWS products and develop innovative solutions addressing complex customer challenges. The ideal candidate will have a strong understanding of cloud-based contact center solutions and IVR systems.Key Responsibilities:Provide customers with deep technical...
-
Cx Sales Professional
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Izo A tiempo completoCompany Overview:">We are a leading company in Customer Experience, dedicated to helping businesses improve their customer relationships.">About the Role:">This is an exciting opportunity for a highly motivated and results-driven individual to join our team as a CX Account Executive. As a key member of our sales team, you will be responsible for identifying...
-
Multilingual Customer Experience Specialist
hace 1 semana
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoCX Service Representative OpportunityWe are looking for a highly skilled Customer Support Consultant to join our global team. As a CX Service Representative, you will be the face of our company, providing top-notch support to our clients. If you're passionate about technology and have excellent communication skills, this could be the perfect role for...
-
CX Growth Strategist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Izo A tiempo completoOur company, Izo, is looking for a highly skilled CX Account Executive to join our team. This role requires a unique blend of business acumen, technical expertise, and exceptional communication skills. The ideal candidate will have a deep understanding of customer needs and be able to develop effective solutions to meet those needs.As a CX Account Executive,...
-
Customer Experience Specialist Junior
hace 7 días
Bogotá, Bogotá D.E., Colombia Compara A tiempo completoWe're redefining insurance in LatAm. Helping people make better decisions, saving them time and money so they can enjoy life_Ven a lo seguroSomos una empresa tech 100% remota, conformada por un equipo ágil y de alto rendimiento, con un ambiente flexible y autónomo. Nos caracterizamos por una cultura colaborativa y clima laboral increíble¿**Qué...
Director/Gerente Customer Experience Cx
hace 1 mes
Estamos en búsqueda del próximo director o gerente Customer Experience (CX) el cual posea las siguientes competencias: Empatía y orientación al cliente.
Comunicación efectiva.
Resolución de problemas.
Pensamiento analítico.
Gestión de proyectos.
Requisitos: Experiencia como director o gerente en el cargo especificado.
Profesional culminado.
Trayectoria en roles de servicio al cliente o diseño de experiencias en empresas de servicios.
Conocimiento en el sector de servicios.
Manejo de herramientas tecnológicas: CRMs (como Salesforce, HubSpot), plataformas de análisis de datos y software de retroalimentación del cliente.
Conocimientos específicos: Metodologías de Customer Experience (CX): familiaridad con conceptos como Customer Journey Mapping, Voice of Customer (VoC) y diseño de servicios (Service Design).
Indicadores de desempeño: Comprensión de métricas como Net Promoter Score (NPS), Customer Effort Score (CES) y Customer Lifetime Value (CLV).
Tendencias actuales: Conocimiento de cómo la tecnología (IA, chatbots, personalización) está transformando la experiencia del cliente.
Salario: A convenir por experiencia y conocimientos.
Oferta: Presencial para la ciudad de Bogotá zona norte.
Beneficios: Oportunidad de crecimiento interno.
Convenios empresariales.
Estabilidad laboral.
Indispensable cumplir con los conocimientos específicos anteriormente nombrados.
Si cumples con el perfil y quieres conocer más información sobre las condiciones, aplica de inmediato, te contactaremos inmediatamente.
Te esperamos-Requerimientos- Educación mínima: Bachillerato / Educación Media.
1 año de experiencia.
Edad: A partir de 18 años.
#J-18808-Ljbffr
