Customer Experience Specialist
hace 6 días
Customer Experience Specialist - Dutch (BOG) Horatio Bogota, D.C., Capital District, Colombia Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in Dutch to join our dynamic team.
In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.
Key Responsibilities Customer Support: Provide exceptional customer service in Dutch and English, assisting with orders, account setup, and general inquiries.
Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
Communication: Interface with external shipping partners regarding tracking and customs clearance.
Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
Escalation Management: Identify and escalate issues beyond your scope to the appropriate department.
Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information.
Performance Standards: Achieve at least 92% customer satisfaction, with higher targets for live channels.
Compliance: Adhere strictly to established policies and procedures.
Qualifications Language Proficiency: Fluent or proficient in Dutch, with proficiency in English.
Communication Skills: Excellent verbal and written communication abilities across multiple channels.
Customer Service Experience: Previous experience in a customer-facing role is preferred.
Technical Skills: Comfortable using CRM systems and other customer service software.
Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues.
Adaptability: Ability to work flexible hours to accommodate customers' local business hours.
Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
Education: High school diploma or equivalent.
What We Offer On-Site Amenities: Free Meals: Complimentary lunch and dinner prepared by professional chefs.
Fitness Center: Access to a fully-equipped gym with various exercise classes.
Health Services: On-site therapists and nurses are available for your well-being.
Professional Growth: Opportunities for advancement and professional development.
Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
Competitive Salary: Attractive compensation package with performance-based incentives.
This is an on-site position, in Bogota.
HireHoratio is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
-
Customer Experience Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completoAbout this Role: As a Customer Experience Specialist at Capgemini, you will play a key role in analyzing customer data to provide actionable insights that drive business decisions. This involves working closely with cross-functional teams to ensure accurate data collection, management, and reporting.Key Responsibilities:Analyzing customer data to identify...
-
Customer Experience Specialist
hace 2 horas
Bogotá, Bogotá D.E., Colombia Horatio A tiempo completoCustomer Experience Specialist - French (BOG) Horatio Bogota, D.C., Capital District, Colombia Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in French to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving...
-
Customer Experience Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia IZO A tiempo completoJob DescriptionWe are looking for a skilled Customer Experience Specialist to join our team as a CX Account Executive. In this role, you will be responsible for managing multiple projects simultaneously, responding quickly to client and team requests, and maintaining a proactive approach to support the team at all times.You will contact potential clients to...
-
Customer Experience Specialist
hace 2 horas
Bogotá, Bogotá D.E., Colombia Horatio A tiempo completoCustomer Experience Specialist - German (BOG) Horatio Bogota, D.C., Capital District, Colombia 2 days ago Be among the first 25 applicants Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global client...
-
Remote Customer Support Specialist
hace 13 horas
Bogotá, Bogotá D.E., Colombia Digital Customer Care Company A tiempo completoWe are looking for a skilled Remote Customer Support Specialist to join our team at Digital Customer Care Company. As a specialist, you will be responsible for providing top-notch customer support to our clients via various communication channels.You will be expected to resolve customer complaints, answer questions, and provide solutions in a timely and...
-
Customer Experience Specialist
hace 2 horas
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completoJob Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in German to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone. Key Responsibilities Customer...
-
Customer Experience Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Didi Global A tiempo completoAbout UsWe are DiDi Global Inc., the world's leading mobility technology platform.We operate a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial...
-
E-commerce Customer Experience Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completoAbout BruntworkBruntwork is a cutting-edge e-commerce startup on the brink of an exciting launch. Our innovative company is set to revolutionize online retail with its unique product offerings and customer-centric approach.Job DescriptionWe're looking for an enthusiastic and detail-oriented E-commerce Customer Experience Specialist to become an integral part...
-
Customer Experience Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Innteci - Quid - Bgwi A tiempo completoAbout the Role:We are seeking a motivated and results-driven Customer Service Agent to join our team at Innteci - Quid - Bgwi. As a customer service representative, you will be responsible for providing top-notch service to our customers, ensuring their needs are met and exceeded.Your Key Tasks:Deliver exceptional customer service through prompt and...
-
Customer Experience Strategist
hace 7 días
Bogotá, Bogotá D.E., Colombia Genesys A tiempo completoAbout the RoleWe are seeking a dynamic and results-driven professional to join our team as a Business Value Specialist focused on the Northern LATAM market. In this role, you will connect customer experience delivery requirements to the vision of what is possible, and to the outcomes delivered by our platform and marketplace solutions.You will do so by...
-
Customer Support Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completoCompany Overview: Bruntwork is a dynamic and innovative e-commerce company focused on delivering exceptional customer experiences through its platform. We are seeking a Customer Support Specialist to join our team.Job Description: As a Customer Support Specialist, you will be the voice of the company, responding to customer inquiries, resolving issues, and...
-
Senior Customer Experience Specialist
hace 1 día
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo**About the Role**At Johnson & Johnson, we are seeking a Senior Customer Service Operations Representative to join our team. As a key point of contact for internal J&J functions and external parties, this individual will engage with customers and logistics services to provide support and facilitate transactions.The ideal candidate will have a solid...
-
Customer Experience Specialist Role
hace 4 días
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo**About Us:**Teleperformance is a world-leading provider of outsourced customer experience services. With a presence in more than 91 countries, we offer a wide range of services including customer acquisition, retention, and support.**Job Description:**In this role, you will be working as a Customer Service Expert. Your main responsibilities will...
-
Sales & Customer Experience Expert
hace 4 días
Bogotá, Bogotá D.E., Colombia Whizz A tiempo completoWe are looking for a talented Key Account Growth Specialist to join our Remote Sales & Support team at Whizz. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Description:The successful candidate will be responsible for handling a high volume of outbound calls to warm...
-
Customer Experience Content Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Global66 A tiempo completoSomos una Tribu compuesta por más de 200 personas de diferentes nacionalidades, situadas en varios países (Chile, Argentina, Perú, Brasil y Colombia) Nos conectamos a través de un servicio que no cree en las fronteras, tenemos conciencia de grupo, nos apasiona lo que hacemos y celebramos cada logro como si ganara nuestro equipo favorito.Nos hemos...
-
Customer Experience Associate Customer Experience · Bogotá
hace 2 semanas
Bogotá, Bogotá D.E., Colombia TourHero Inc. A tiempo completoJoin Us as Our Customer Experience Hero Job title : Customer Experience Associate Location : Bogotá, Colombia (WeWork Calle 100) Working schedule : 9 am – 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home. TourHero is a social travel platform revolutionizing how people explore the world together. We're building an online...
-
Bogotá, Bogotá D.E., Colombia TourHero Inc. A tiempo completoJoin Us as Our Customer Experience Hero Job title : Customer Experience Associate Location : Bogotá, Colombia (WeWork Calle 100) Working schedule : 9 am – 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home. TourHero is a social travel platform revolutionizing how people explore the world together. We're building an online...
-
Manager - Customer Experience
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoAt Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for.We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology, and automation.Job Description Sutherland is seeking an organized and reliable person to...
-
Customer Experience Specialist
hace 4 días
Bogotá, Bogotá D.E., Colombia Teamtailor AB A tiempo completoWe are looking for a Customer Success Manager at Teamtailor AB who will be responsible for their own customer base. As a key member of our team, you will have incredible development opportunities and the chance to work with the market's best product.About the responsibilities:Responsibility for your own customer base.Incredible development opportunities.The...
-
Customer Acquisition Specialist
hace 19 horas
Bogotá, Bogotá D.E., Colombia KONECTA A tiempo completoKONECTA is a dynamic company looking for a skilled Customer Acquisition Specialist. As a key member of our team, you will be responsible for researching potential customers, reaching out to them, and introducing our company's products or services.Your main objective will be to establish initial contact, educate prospects on our offerings, and determine...