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Experience Transformation Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Transsion A tiempo completo
Job Summary

We are seeking a proactive and customer-focused Customer Experience Manager to enhance Transsion's service standards and drive exceptional customer satisfaction.

Key Responsibilities
  • Team Efficiency & Operations: Improve teamwork efficiency and monitor operational indicators to drive business growth.
  • Process Optimization: Streamline department processes and update policy documents to ensure employee readiness.
  • Customer Satisfaction: Enhance complaint acceptance procedures and resolve customer dissatisfaction to improve overall satisfaction.
  • Customer Feedback & Public Opinion: Collect and analyze customer feedback and local public sentiment to drive business and process improvements.
Requirements
  • Bachelor's degree or higher in a relevant field.
  • Minimum 2 years of experience in a relevant role.
  • Fluent in spoken and written English.
  • Office software proficiency.