Director/Gerente Customer Experience CX

hace 6 días


Bogotá, Bogotá D.E., Colombia CUSTOMER OPERATION SUCCES S.A.S. A tiempo completo
Estamos en búsqueda del próximo director o gerente Customer Experience (CX) el cual posea las siguientes competencias:

1. Empatía y orientación al cliente.
2. Comunicación efectiva.
3. Resolución de problemas.
4. Pensamiento analítico.
5. Gestión de proyectos.

Requisitos:

1. Experiencia como director o gerente en el cargo especificado.
2. Profesional culminado.
3. Trayectoria en roles de servicio al cliente o diseño de experiencias en empresas de servicios.
4. Conocimiento en el sector de servicios.
5. Manejo de herramientas tecnológicas: CRMs (como Salesforce, HubSpot), plataformas de análisis de datos y software de retroalimentación del cliente.

Conocimientos específicos:

1. Metodologías de Customer Experience (CX): familiaridad con conceptos como Customer Journey Mapping, Voice of Customer (VoC) y diseño de servicios (Service Design).
2. Indicadores de desempeño: Comprensión de métricas como Net Promoter Score (NPS), Customer Effort Score (CES) y Customer Lifetime Value (CLV).
3. Tendencias actuales: Conocimiento de cómo la tecnología (IA, chatbots, personalización) está transformando la experiencia del cliente.

Salario: A convenir por experiencia y conocimientos.

Oferta: Presencial para la ciudad de Bogotá zona norte.

Beneficios:

1. Oportunidad de crecimiento interno.
2. Convenios empresariales.
3. Estabilidad laboral.

Indispensable cumplir con los conocimientos específicos anteriormente nombrados. Si cumples con el perfil y quieres conocer más información sobre las condiciones, aplica de inmediato, te contactaremos inmediatamente. Te esperamos

-Requerimientos-

1. Educación mínima: Bachillerato / Educación Media.
2. 1 año de experiencia.
3. Edad: A partir de 18 años.

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