Customer Experience Specialist
hace 1 semana
Job Overview We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in French to join our dynamic team.
In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.
Key Responsibilities Customer Support: Provide exceptional customer service in French and English, assisting with orders, account setup, and general inquiries.
Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
Communication: Interface with external shipping partners regarding tracking and customs clearance.
Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
Escalation Management: Identify and escalate issues beyond your scope to the appropriate department.
Knowledge Utilization: Utilize internal tools and resources to provide accurate and timely information.
Performance Standards: Achieve at least 92% customer satisfaction, with higher targets for live channels.
Compliance: Adhere strictly to established policies and procedures.
Qualifications Language Proficiency: Fluent or proficient in French , with proficiency in English.
Communication Skills: Excellent verbal and written communication abilities across multiple channels.
Customer Service Experience: Previous experience in a customer-facing role is preferred.
Technical Skills: Comfortable using CRM systems and other customer service software.
Problem-Solving Abilities: Strong analytical skills with the ability to handle complex issues.
Adaptability: Ability to work flexible hours to accommodate customers' local business hours.
Team Player: Collaborative mindset with the ability to work effectively in a team-oriented environment.
Education: High school diploma or equivalent.
What We Offer On-Site Amenities: Free Meals: Complimentary lunch and dinner prepared by professional chefs.
Fitness Center: Access to a fully-equipped gym with various exercise classes.
Health Services: On-site therapists and nurses are available for your well-being.
Professional Growth: Opportunities for advancement and professional development.
Collaborative Environment: Work with a diverse and inclusive team committed to excellence.
Competitive Salary: Attractive compensation package with performance-based incentives.
This is an on-site position, in Bogota.
HireHoratio is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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