**Operations Team Leader**

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Cp360 A tiempo completo

Company Overview

Cp360 is a dynamic organization dedicated to excellence in operational management. We strive for continuous improvement, fostering a culture of teamwork and innovation.

Salary Range

The estimated annual salary for this position is $80,000 - $110,000, depending on qualifications and experience.

Job Description

We are seeking an experienced Operations Team Leader to oversee the coordination, direction, and supervision of our agents. Key responsibilities include:

  • Ensuring disclosure, understanding, and compliance with objectives, internal policies, campaigns, and company goals.
  • Providing timely clarification and support to agents' questions and concerns.
  • Identifying operational problems and suggesting improvements.
  • Maintaining performance records and offering training opportunities or corrective measures as needed.
  • Fulfilling goals and ensuring good performance based on established targets and policies.
  • Analyzing reports, preparing standards, and meeting direct supervisor requirements.
  • Collaborating with other supervisors and team members to implement strategies for improved campaign performance.
  • Attending to client needs, providing timely solutions, and supporting their queries.
  • Organizing staff schedules, supervising personnel, and monitoring daily, weekly, monthly, quarterly, and yearly performance metrics.

Required Skills and Qualifications

Applicants should possess excellent leadership, communication, and problem-solving skills. Experience in operations management, team leadership, and conflict resolution is highly valued.

Benefits

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development within Cp360.

Others

This role involves working closely with our contractual customers and end-users via phone, email, text messages, or chat. Responding promptly to calls from supervisors is also essential.



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