Global Operations Leader

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

**About ScotiaGBS**:
We are a leading financial institution with a commitment to investing in our employees and helping them continue their careers. Our company is built on the principles of innovation, collaboration, and customer service.

**Job Summary**:
We are seeking an experienced Global Operations Leader to join our team in Bogota, Colombia. This is an exciting opportunity for a highly motivated individual to take on a leadership role and drive business growth and success.

**Key Responsibilities**:
The successful candidate will be responsible for providing oversight and leadership to teams performing personal data, job data, position data, and org data changes. This includes measuring, planning, and implementing operational effectiveness plans to systems and processes, ensuring adequate resourcing, quality control, adherence to standard procedures, and service level agreements.

**Accountabilities**:
This role requires strong leadership skills, including the ability to lead and drive a customer-focused culture throughout the team. The ideal candidate will also have experience in project execution, policy, process, and expansion initiatives, as well as quality standards, policy, and procedure alignment across teams.

**Requirements**:
To succeed in this role, you will need a Post-Secondary Degree in Human Resources or Business, as well as 5+ years of experience as a project manager and 5+ years of experience in customer service. You should also have knowledge of employee data administration and end-to-end processes, HR transaction processing, and Bank policies and procedures.

**Benefits**:
We offer a competitive salary of $120,000 per year, as well as an inclusive and positive work environment. Our benefits package includes access to education assistance, flexible working arrangements, and opportunities for professional development and growth.



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