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Cloud Operations Leader
hace 1 mes
We are seeking a highly skilled Cloud Operations Leader to join our team at Quorum Software. This role is responsible for leading technical teams, ensuring incident response plans are executed, and coordinating with cross-functional teams to minimize downtime and impact on operations.
Job DescriptionThe Cloud Operations Leader will be responsible for:
- Leading technical L2 teams for break-fix and cloud operations
- Ensuring incident response plans are executed per operations procedures
- Coordinating and leading incident response teams to minimize downtime and impact on operations
- Implementing and managing cloud monitoring tools to proactively identify and address potential issues
- Maintaining detailed documentation of operational procedures, incident reports, and other relevant documentation
- Ensuring that documentation is up-to-date and accessible to the team
- Integrating cloud operations with broader ITSM processes for efficient service delivery
- Addressing and prioritizing issues based on their impact on users and critical business functions
To be successful in this role, you will need:
- 8-10 years of relevant technical experience
- Certifications related to AWS, Azure, and ITIL frameworks (a plus)
- Technical experience in managing public and private cloud platforms
- Background in operations, including managing multi-clouds, infrastructure, and IT services
- Proven experience in leading incident response teams, managing critical incidents, and ensuring timely resolution to minimize downtime
- Experience with ensuring adherence to SLO for response and resolution of alerts and incidents
- Excellent written and verbal communication skills and customer empathy
As a Cloud Operations Leader at Quorum Software, you can expect:
- A competitive salary range of $120,000 - $160,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for professional growth and development
If you are a motivated and experienced Cloud Operations professional looking for a new challenge, please submit your CV/Resume in English for consideration.
