Tracking Coordinator

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Virtual Professional A tiempo completo
Job Opportunity

Tracking Coordinator

About the Role

As a Tracking Coordinator at Virtual Professional, you will play a vital role in ensuring we meet and exceed our client's expectations. You will serve as the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers, fostering strong relationships and driving results.

Key Responsibilities
  • Develop and maintain relationships with partner carriers to ensure seamless operations
  • Monitor and manage loading, unloading, and appointments, following up with customers regarding delays, missed appointments, and late arrivals
  • Identify potential problems before they occur and communicate them promptly to our Account Operations and Carrier Sales Teams
  • Demonstrate exceptional professionalism, positive attitude, and telephone etiquette
  • Assist other team members as needed


Benefits
  • 100% remote work arrangement
  • Day Shift schedule (8:00 AM - 5:00 PM)
  • Bilingual position
  • 40 hours per week
  • Company-provided equipment
  • Culture of Respect, Expertise, Collaboration, and Entrepreneurship
  • Work with a team that values Diversity & Inclusion
  • Opportunity for Continuous Improvement and Entrepreneurial spirit


Requirements
Building and maintaining relationships with partner carriers, monitoring loading, unloading, and appointments, identifying potential problems, and ensuring timely communication to our teams.
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