Service Coordinator

hace 1 semana


Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo
Service Coordinator Role Overview

This role is an excellent opportunity to join ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Service Coordinator, you will be responsible for coordinating service work done at site and ensuring it complies with ABB's and customer's guidelines. You will act as a single point of contact for the customer during the execution of a service job, showcasing your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.

The work model for this role is hybrid. You will be mainly accountable for:

Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.

Tracking completion of service visits and ensuring all documentation are completed in a timely manner.

Maintaining and monitoring competency and certification database.

Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.

Our Team Dynamics
You will join a dynamic, talented and high performing team, where you will be able to thrive. We value people from different backgrounds and are committed to creating an inclusive work environment. If you are passionate about strategic leadership, interpersonal communication, customer orientation, teamwork, organization, and planning, we encourage you to apply for this role. You will be working in the Motion Business Area in Bogotá, Colombia. We are looking for someone with experience in the management of resources, planning, and handling of tools such as project management in major projects in the Colombian market. You should have 3 years of experience in projects in the field service area and possess an enhanced knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry (petrochemical, production, or related). PMI certification, advanced Office, SAP, ERPs or ATS are a plus. We are an equal opportunities employer and welcome applications from diverse candidates. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe.
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