Tracking Coordinator Afterhours Tracking Coordinators/Daytime Weekends

hace 1 mes


Bogotá, Bogotá D.E., Colombia Virtual Professional A tiempo completo
Afterhours Tracking Coordinators/Daytime Weekends

As a Tracking Coordinator, you will play a crucial role in ensuring we exceed our client's KPI expectations. You will be the primary liaison between our Carrier Sales Representatives, Account Operations Team, and our partner carriers.

Key Responsibilities
  • Establish and maintain strong relationships with partner carriers to ensure seamless operations
  • Monitor and manage loading, unloading, and appointments, and communicate with customers regarding delays, missed appointments, and late arrivals
  • Identify potential problems before they occur and take proactive measures to mitigate them
  • Ensure that any issues, such as delays or accidents, are communicated promptly to our Account Operations and Carrier Sales Teams
  • Demonstrate exceptional professionalism, a positive attitude, and outstanding telephone etiquette
  • Collaborate with other team members as needed to achieve common goals


Benefits
  • 100% remote work arrangement
  • Flexible schedule: Evening (4:00 PM- 12:00 AM)/Daytime (8:00 AM - 4:00PM if sat/sun)
    Monday through Sunday (schedule TBD) can be weekday or weekend
  • This is a bilingual position
  • 40 hours per week
  • We provide the necessary equipment
  • Culture of Respect, Expertise, Collaboration, and Entrepreneurship
  • Work with a team that values and respects each other in a company that celebrates Diversity & Inclusion
  • We encourage open communication and continuous improvement


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