Case Intake Coordinator

hace 19 horas


Bogotá, Bogotá D.E., Colombia Reclatam A tiempo completo

We are seeking a driven and experienced Case Intake Coordinator for our client, a personal injury and employment law firm based in California.

This is a full-time, remote position, with the schedule aligned to Pacific Standard Time (PST).

The ideal candidate must have prior intake experience in a U.S.-based law firm, excellent English proficiency, and strong customer service skills.

Responsibilities:

Process client intake calls and emails in both English and Spanish Gather and input detailed information about potential cases Provide exceptional customer service to all prospective clients Maintain accurate and up-to-date records in the firm's case management system Follow up with leads and schedule consultations for attorneys Collaborate closely with attorneys and support staff to ensure seamless case intake processes

Qualifications:

  • Bilingual (English/Spanish) with excellent written and verbal communication skills
  • Prior experience as an intake specialist in a U.S.-based law firm (required)
  • Strong customer service skills and ability to empathize with potential clients
  • Proficiency with case management software and attention to detail
  • Ability to work independently and efficiently in a fast-paced environment
  • Experience in personal injury or employment law (preferred)

We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

No cover letter is required; simply submit a short introduction video sharing your professional background and interest in the role.

We offer a competitive estimated salary of $62,000 - $85,000 per year, depending on experience.


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