Salesforce Technical Business Systems Analyst

hace 3 días

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

**Company Overview**: Scotiabank is a leading financial institution committed to investing in its employees and fostering their career growth.

**Salary**: The estimated salary for this position is $120,000 per annum, reflecting the level of expertise required and the competitive market rate in Toronto.

Job Description:

We are seeking a highly skilled Salesforce Technical Business Systems Analyst to join our GTA team. As a key member of our team, you will contribute to the overall success of ScotiaTech by executing individual goals, plans, and initiatives in support of our business strategies and objectives.

You will ensure that all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Accountabilities:

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Deliver effective and efficient technical support to a portfolio of Salesforce.com instances.
  • Partner with Architecture on understanding the design and integration.
  • Handle user requests and issues on a daily basis, provide support, suggest workarounds to end users to carry out their business workflows.
  • Articulate user needs and have a good understanding of applicable business systems and industry requirements.
  • Participate in walkthroughs/demos of applications during various stages of the project or application lifecycle.
  • Provide solutions and suggestions to the business from a holistic point of view and assist in defining detailed requirements.
  • Effectively research and analyze business requirements and translate them into quality system requirement specifications (External Design Documents).
  • Actively participate in the systems implementation process and have a thorough understanding of the change management process.
  • Improve the end-user experience by finding scalable solutions and addressing complex ad-hoc queries.
  • Review JIRA ticketing intake system and update email notifications (for updates and new tickets) and make sure that new tickets get assigned to a resource and existing ones are actioned on.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.

Education / Experience / Other Information:

  • Must have:
    • Clear understanding of current IT practices and systems development techniques (Waterfall, Agile, etc.).
    • Good working knowledge of Microsoft suite of products (Word, Excel, PowerPoint, Project).
    • Experience in handling customer issues, providing solutions/workarounds.
    • Working knowledge of databases such as SQL Server and able to create and run queries on their own.
    • 2 years of experience with Salesforce.
    • Prior experience in Business System Analysis.
    • University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent work experience.
    • B2 Level of English.

Working Conditions:

  • Work in a standard office-based environment; non-standard hours are a common occurrence.

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